Security Dispatcher Per Diem

Hebrew SeniorLife • Dedham, MA

1d • $18 - $25 • Onsite

About The Position

The Security Dispatcher supports the safety and well-being of residents, visitors, and staff at NewBridge on the Charles. Based in the Security Operations Center, this is a non-patrol, seated role focused on radio and phone communications, real-time incident coordination, and monitoring safety systems such as CCTV, alarms, and access control. The position is per diem, with a minimum commitment of one 8-hour shift per month (24 hours per quarter) and availability primarily on weekends, Friday through Sunday. Per diem staff also help provide weekend and holiday coverage.

Requirements

• Strong verbal communication, situational judgment, and multitasking ability.
• Calm and composed demeanor under pressure.
• Strong typing and data-entry skills.
• Proficiency in Microsoft Office and dispatch software.
• Reliability, punctuality, and willingness to accept weekend per diem shifts as needed.
• High school diploma or equivalent required.
• Ability to sit for extended periods in a control room setting.
• Ability to communicate clearly over phone and radio.

Nice To Haves

• Familiarity with radio dispatch, emergency procedures, and access control systems.
• Customer service experience in healthcare, residential, or hospitality settings.
• Valid driver's license; preferred but not required.
• BLS, EMT, or First Responder certification, or willingness to obtain.

Responsibilities

• Dispatch Security Officers and appropriate staff in response to calls, alarms, and routine service needs.
• Serve as the point of contact for emergency responders until they arrive on campus.
• Monitor CCTV, intrusion alarms, access control, and emergency response devices.
• Ensure resident check-ins are logged in accordance with policies and procedures.
• Track transportation movements and coordinate with drivers to support timely, safe service.
• Support front desk staff and internal departments by communicating and appropriately escalating urgent requests.
• Maintain clear and professional records of calls and incidents.
• Support coverage and security for scheduled events through accurate calendar review and team coordination.
• Perform other dispatch or administrative duties as assigned by the Director of Security or the supervisor on duty.

What This Job Offers

• Education Level: High school or GED