EMT Security Dispatcher Per Diem

Hebrew SeniorLife•Dedham, MA

5d•$20 - $28•Onsite

About The Position

The EMT Dispatcher coordinates emergency medical services across a 162-acre campus serving more than 800 residents and patients. The role receives emergency calls, gathers and evaluates information, and dispatches first responders to provide timely medical assistance. It requires strong communication, decision-making, and organizational skills, as well as a service-oriented approach when supporting callers and the community. The dispatcher supports Hebrew Senior Life’s mission and recognizes members’ dignity and choice in daily life. The role aims to make each interaction positive and meaningful while providing safe, efficient, and high-quality care. The schedule includes a Sunday day shift from 6:30 a.m. to 3 p.m. and a Friday swing shift from 2:30 p.m. to 11 p.m., with opportunities to pick up additional hours in Security, Transportation, and Member Services as available.

Requirements

High school diploma or equivalent.
First Responder certification.
Valid motor vehicle operator’s license.
Proficiency with computer-aided dispatch systems and communication tools such as VoiceFriend.
Computer literacy, including experience with databases, Windows, Word, and Excel.
Knowledge of medical terminology and emergency response protocols.
Knowledge of security procedures, equipment, and technologies supporting daily operations.
Strong written and verbal communication skills.
Ability to multitask, work under pressure, and remain calm and think clearly during emergencies.
Ability to work shifts, including weekends, holidays, and overnight.
Clean criminal background and successful drug screening.
Ability to sit for extended periods and to stand and/or sit for prolonged periods.
Ability to perform extensive campus walking patrols when needed.
Professional, proactive, collaborative, conscientious, and results-oriented approach.
Excellent judgment, intuition, adaptability, and ability to manage changing priorities in a fast-paced and sometimes stressful environment.
Strong organizational and analytical skills, attention to accuracy, and ability to proofread documents.
Positive demeanor, flexibility, motivation to learn, and ability to maintain a professional demeanor.

Responsibilities

Receive emergency calls, remain composed while gathering essential information, and assess the nature and severity of emergencies to prioritize responses.
Use computer-aided systems to assign staff to emergency and support calls, assess available resources, optimize response times, and coordinate multiple calls simultaneously.
Relay critical information to EMTs, paramedics, and other first responders by phone and radio, provide updates as situations evolve, and offer callers medical guidance and support until EMS arrives.
Maintain accurate records of emergency calls, responses, and outcomes.
Collaborate with other emergency services and agencies during major incidents.
Make timely decisions about deploying appropriate resources and prioritizing calls according to urgency.
Treat distressed callers with empathy and professionalism, offering reassurance and clear instructions until EMS arrives.
Stay current with protocols, procedures, and relevant READ FILE guidelines.
Handle unexpected situations and adapt to changing circumstances during emergencies.
Provide outstanding customer service and work as a team player.
Maintain accurate documentation and comply with policies and procedures.
Support daily operations using security procedures, equipment, and technologies.
Perform campus walking patrols when needed.