EMT Security Dispatcher Per Diem
About The Position
The EMT Security Dispatcher coordinates emergency medical services for a 162-acre, faith-based older adult community serving more than 800 residents and patients. The dispatcher receives emergency calls, gathers essential information, assesses urgency, and coordinates first responders to provide timely assistance. The role requires strong communication, decision-making, organization, interpersonal judgment, emotional intelligence, and a service-oriented approach. The position supports the mission of Hebrew SeniorLife by respecting members’ dignity and choices, providing safe and efficient care, and making each interaction a positive and meaningful experience. The dispatcher also supports security and other community services as needed, with opportunities to pick up additional hours in Security, Transportation, and Member Services when available.
Requirements
- High school diploma or equivalent.
- First Responder certification.
- Valid motor vehicle operator’s license.
- Clean criminal background and successful drug screening.
- Knowledge of medical terminology and emergency response protocols.
- Proficiency with computer-aided dispatch systems and communication tools, including VoiceFriend.
- Computer literacy, including experience with databases, Windows, Word, and Excel.
- Strong written and verbal communication skills.
- Ability to multitask, work under pressure, and remain calm during stressful or emergency situations.
- Ability to work shifts, including weekends, holidays, and overnight.
- Knowledge of security procedures, equipment, and technologies supporting daily operations.
- Excellent documentation practices and adherence to policies and procedures.
- Professional, proactive, collaborative, conscientious, and results-oriented approach.
- Ability to adapt to changing priorities and exercise sound judgment.
- Strong organizational, analytical, and problem-solving skills.
- Ability to proofread documents and check for accuracy.
- Ability to function in a fast-paced and sometimes stressful environment and to learn and adapt to change.
- Ability to stand and/or sit for prolonged periods and perform extensive walking patrols of the campus when needed.
Responsibilities
- Receive emergency calls, remain calm while gathering information, assess the nature and severity of emergencies, and prioritize responses.
- Use computer-aided and other dispatch systems to assign staff, assess available resources, and coordinate multiple calls simultaneously.
- Relay critical information to EMTs, paramedics, and other first responders by phone and radio; provide updates as situations evolve.
- Offer callers medical guidance, reassurance, and clear instructions until EMS units arrive.
- Maintain accurate records of calls, responses, and outcomes.
- Collaborate with other emergency services and agencies during major incidents.
- Make timely decisions about appropriate resources and allocate them according to urgency.
- Interact with distressed callers empathetically and professionally.
- Stay current with protocols, procedures, and relevant READ FILE guidelines.
- Adapt to unexpected situations and changing circumstances during emergencies.
- Provide safe, efficient service while respecting members’ dignity and choices.
- Support additional hours across Security, Transportation, and Member Services as available.
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What This Job Offers
Education Level
High school or GED
