Security Communications Dispatcher

Allied Universal • Montgomery, AL

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About The Position

Allied Universal is hiring a Security Officer - CCTV / Dispatcher to work in a Security Operations Center (SOC) staffed 24 hours a day, seven days a week. The position monitors security, communications, and fire/life safety systems; serves as a liaison between security and other departments; documents routine and unusual events; and maintains control of equipment and keys in the Control Room. The role also completes task work orders for reported maintenance needs.

The listed schedule is Friday through Tuesday, 9:15 PM to 5:45 AM, with a starting base pay of $16.75. The position involves responding to alarms and emergency communications, supporting employees and security staff during emergencies, and carrying out safety and security procedures and site-specific policies. Work environments and conditions may vary by client site.

Requirements

• High school diploma or equivalent, or five years of verifiable experience.
• Must be at least 18 years old for unarmed roles; at least 21 years old for armed roles.
• Advanced computer skills and proficiency, including Microsoft Office and/or Google Applications.
• Ability to work in a team environment.
• Ability to multitask and discern patterns in detail.
• Applicants are subject to a background investigation in accordance with applicable laws.
• Applicants are subject to a drug screen to the extent permitted by law.
• Licensing may be required before employment, subject to state and/or local laws and regulations.
• A valid driver's license is required for driving positions only.

Responsibilities

• Monitor security, communications, and fire/life safety systems within the designated region using provided monitoring systems.
• Proactively monitor surveillance cameras and CCTV remote viewer programs, and monitor and respond to security and life-safety system alarms.
• Answer and respond to events and situations received over regular and emergency phones and intercoms; speak clearly, give direction, and guide employees and security staff during emergencies.
• Serve as the liaison between all departments and the security department.
• Promptly relay complaints and unusual or critical event information to the Shift Supervisor, Account Manager, and Security Director.
• Accurately document routine and unusual events occurring on or near the facilities using shift reports, pass-down logs, incident reports, incident report logs, or other established methods.
• Maintain control of Control Room equipment and keys, and accurately log equipment and keys signed out and returned by security, parking, and shuttle bus staff.
• Complete task work orders for reported maintenance needs.
• Promptly inform the Shift Supervisor or Account Manager of missing, damaged, or inoperative equipment or communications, alarm, CCTV, or other systems.
• Control and monitor two-way communication systems.
• Make emergency notifications as required by site Post Orders.
• Make productivity and cost-reduction recommendations to management.
• Recommend physical security surveys and post orders.
• Provide customer service by carrying out safety and security procedures, site-specific policies, and, when appropriate, emergency response activities.
• Respond to incidents and critical situations in a calm, problem-solving manner.
• Conduct regular and random patrols around the business and perimeter.

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance.
• Company retirement plans.
• Seven holidays annually paid at time and a half, if worked.
• 40 hours of vacation after one year of employment at eligible work assignments; unused vacation is paid out only where required by law.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED