Scheduler Jobs

About The Position

Requirements

• Additional training in medical secretarial or business, or an equivalent combination of education and experience.
• Accurate typing ability.
• Working knowledge of fax machines, copy machines, and computers.
• Ability to greet the public pleasantly by phone and in person.
• Enjoyment of reception work.
• Ability to work under pressure and at a fast pace while maintaining a positive attitude.
• Availability for the stated weekday schedule and a weekend rotation: one Saturday or Sunday day every fifth weekend.

Nice To Haves

• Knowledge of medical terminology.

Responsibilities

• Provide excellent customer service to internal and external customers by phone and in person.
• Escort patients to the point of care.
• Schedule appointments according to protocol.
• Take patient messages as appropriate.
• Register patients, including validating guarantor, demographic, and insurance information.
• Collect copayments as appropriate.
• Work on work queues.
• Receive, respond to, and assist with queries from patients and visitors.
• Verify patient insurance eligibility.
• Complete and deliver paperwork to the appropriate service areas.
• Help train new employees on service-area-specific workflows and identify additional training needs for leadership.
• Collect consents for the common medical record and assignment of benefits, and distribute the privacy notice.
• Use AIDET according to organizational training standards and expectations.
• Attend, contribute to, and listen during meetings and group discussions.
• Perform other related duties as assigned.
• Adhere to Hutchinson Health Employee Values and maintain confidentiality of the organization and patients.
• Report health or medical errors and promptly report safety risks or hazards in accordance with Environment of Care policies.