Patient Access Scheduler - Hutchinson Clinic
About The Position
HealthPartners is seeking a Patient Access Scheduler to support Hutchinson Health and help provide a positive experience for patients and families. The role gathers demographic and financial information to meet customer needs, support organizational goals, and comply with regulatory requirements. The scheduler provides customer service by phone and in person; schedules appointments; registers patients; verifies insurance eligibility; collects copayments and required consents; and completes paperwork for appropriate service areas. The role also assists patients and visitors, handles messages and work queues, escorts patients to points of care, and supports training for new employees. Employees are expected to maintain confidentiality, report health or medical errors, follow Environment of Care policies, and uphold Hutchinson Health’s employee values.
Requirements
- Additional training in medical secretarial or business, or an equivalent combination of education and experience.
- Ability to type accurately and working knowledge of fax machines, copy machines, and computers.
- Ability to greet the public pleasantly by phone and in person.
- Enjoyment of reception work.
- Ability to work under pressure and at a fast pace while maintaining a positive attitude.
Nice To Haves
- Knowledge of medical terminology.
Responsibilities
- Provide excellent customer service to internal and external customers by phone and in person, and escort patients to points of care.
- Schedule appointments according to protocol and take patient messages as appropriate.
- Register patients, validating guarantor, demographic, and insurance information; collect copayments as appropriate.
- Work on work queues.
- Receive, respond to, and assist with queries from patients and visitors.
- Verify patient insurance eligibility.
- Complete and deliver paperwork to appropriate service areas.
- Help train new employees on service-area workflows and identify additional training needs for leadership.
- Collect common medical record and assignment-of-benefits consents and distribute the privacy notice.
- Use AIDET according to organizational training standards and expectations.
- Attend, contribute, and listen during meetings and group discussions.
- Perform other related duties as assigned.
- Adhere to Hutchinson Health Employee Values and maintain confidentiality of the organization and patients.
- Report health or medical errors and observe Environment of Care policies, reporting safety risks or hazards immediately.
Benefits
- Comprehensive benefits supporting health, time off, retirement planning, and continuous learning opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
