Patient Access Registrar/Scheduler

Inland Imaging•Kennewick, WA

1d•$18 - $27•Onsite

About The Position

The Patient Access Registrar/Diagnostic Imaging Scheduler assists patients, referring physicians, and their staff with scheduling exams at Inland Imaging Associates, LLC facilities. The department is generally the first point of contact with the organization, so the role requires a friendly, courteous, and professional demeanor. This position greets patients and visitors, checks in patients with ordered exams, checks for previous films in the RIS, collects payments, answers phones, and helps maintain smooth patient flow. This is a full-time, regular position at the Kennewick Imaging Center, working Monday through Friday during day-shift hours. The role has no supervisory responsibilities and may rotate to other shifts and locations as needed.

Requirements

High school diploma or GED.
Two years of previous clerical, scheduling, or medical office experience.
Ability to maintain strict confidentiality within Inland Imaging and its customers.
Excellent communication and interpersonal skills.
Ability to multitask, stay organized, work in a fast-paced environment, and pay attention to detail.
Ability to consider individual needs when communicating with and assessing or treating patients of all ages.
Ability to access multiple worksites in a timely manner.
Must pass the required background check for work with children under 16, developmentally disabled persons, or vulnerable adults.
Must not be included on the Department of Health & Human Services Office of the Inspector General List of Excluded Individuals.
Eligible employees must pass a post-offer, pre-employment drug test.
Attendance is required.

Nice To Haves

Knowledge of anatomy and medical terminology.
Medical office experience.
Understanding of procedures to be read by a radiologist.
Experience with Outlook, Workday, Qgenda, EPIC, Medicalis, Intellispace PACS, and Internet/Intranet applications.

Responsibilities

Listen to patients’ and referring providers’ requests and gather the information needed to schedule exams.
Provide exam-specific patient preparation instructions as appropriate and close phone calls professionally.
Schedule exams to maximize equipment utilization by time, location, and specialty slot, including Ultrasound, CT, and MRI exams.
Review the next day’s schedule, account for physician schedule changes, and contact patients to reschedule exams as needed.
Communicate schedule changes, STAT exams, and add-ons to the appropriate parties.
Interact frequently with radiologists and technologists and coordinate patient care between technologists and clerical staff.
Open faxes from the scheduling fax server submitted by referring providers and rename them using standard nomenclature.
Greet and welcome patients and visitors, register and mark patients as arrived, and assist patients who need help.
Maintain a clean work area and prepare paperwork for patient exams in advance, providing it to the appropriate modality.
Answer phones and assist callers.
Generate radiology reports upon request from referring provider offices.
Burn patient exams and reports onto CDs for patients and referring provider offices.
Digitize previous hard-copy radiographic films into the PACS system.
Locate and obtain previous related imaging for upcoming appointments and upload it to PACS.
Process legal requests for Diagnostic Imaging, Seattle locations.
Schedule prostate fusion endo rectal coil MRIs and Breast MRIs.
Fill in and assist with patient care coordinator duties.
Assist technologists with injection procedures.
Request prior-op reports to determine whether implanted devices are safe for procedures.
Assist patients and escort them to changing rooms and exam rooms.
Process patient payments and schedule walk-in patient exams.
Rotate to other shifts and locations as needed.
Maintain confidentiality and follow company health and safety, HIPAA, security, and other policies.
Demonstrate professional conduct and appearance, teamwork, communication, organization, attention to detail, and continuing education.
Perform other duties as assigned.