Patient Access Registrar

ThedaCare

2d • Onsite

About The Position

The Patient Access Registrar performs admitting duties for patients receiving services at ThedaCare and supports the organization’s mission, goals, and regulatory compliance requirements. The role follows ThedaCare policies and processes while providing compassionate, high-quality customer service.

The registrar manages patient registration and pre-registration, including assigning medical record numbers, completing medical necessity and compliance checks, collecting demographic and insurance information, processing physician orders, and explaining patient instructions and forms. The role also verifies insurance eligibility and benefits, supports point-of-service collections and billing, screens Medicare medical necessity using ABN software, and conducts account audits to ensure records are accurate, complete, and timely.

The position may operate the telephone switchboard, handle inbound and outbound calls, explain payment options, and collect patient financial liabilities, past-due balances, and bad debt. It is based in a climate-controlled office with movement throughout the facility and frequent phone communication. Calls are recorded and monitored for quality assurance, training, and compliance.

Requirements

• Must be at least 18 years of age.
• Ability to move freely, including standing, stooping, walking, bending, pushing, and pulling.
• Ability to lift up to 50 pounds without assistance.
• Compliance with department-specific competencies.

Nice To Haves

• High school diploma or GED preferred.

Responsibilities

• Assign accurate medical record numbers, complete medical necessity and compliance checks, provide patient instructions, collect insurance information, receive and process physician orders, and use overlay tools while delivering excellent customer service.
• Operate the telephone switchboard to relay incoming, outgoing, and interoffice calls as applicable.
• Meet assigned point-of-service goals.
• Use quality auditing and reporting systems to verify account accuracy and completeness; audit accounts and ensure forms are complete, accurate, and timely.
• Pre-register patient accounts before visits, including calling patients to obtain demographic, insurance, and other information.
• Explain patient financial liabilities and collect point-of-service payments, past-due balances, and bad debt; provide information about or create and process payment plan options.
• Explain general consent for treatment forms and obtain required signatures from patients, guarantors, or legal guardians.
• Explain and distribute patient education documents, forms, and pamphlets.
• Review insurance eligibility responses, select the applicable insurance plan code, and enter benefit data to support point-of-service collections and billing.
• Screen Medicare medical necessity using Advanced Beneficiary Notice software and inform patients of possible Medicare nonpayment for tests.
• Perform other assigned duties, including answering phones at other facilities.

Benefits

• Continued opportunities for learning and development.
• Accessible and transparent leadership.
• Commitment to work/life balance.
• Health coaches, relaxation rooms, health-focused apps, and mental health support.
• Minimal or zero copays and team member cost-sharing premiums.
• Daycare.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED