PATIENT ACCESS REGISTRAR

Whitfield Regional Hospital • Demopolis, AL

4d

About The Position

The Patient Access Registrar assists the hospital Patient Access Supervisor with planning, organizing, implementing, and communicating activities within the Patient Access department. The role supports patient registration when patients are waiting and department staff are busy, assists with upfront cash collections as needed, and helps maintain positive relations with the public on behalf of Whitfield Regional Hospital. The registrar reports unusual situations and collaborates with the supervisor on process improvements. The position also requires leadership qualities, the ability to help create and revise department schedules, and the ability to work harmoniously with department personnel.

Requirements

• High school graduate.
• One year of Patient Access experience.
• Knowledge of Patient Access and customer service.
• Ability to read, write, and speak English and communicate effectively.
• Ability to deal tactfully with personnel, patients, visitors, and the public.
• Ability to assess, distinguish, report, and act upon patients’ physical, social, developmental, and environmental needs, and knowledge of age-specific healthcare for adults, neonates, infants, adolescents, and geriatric patients where appropriate or necessary.
• Ability to demonstrate leadership for Patient Accounting Services staff and set a positive example for Patient Access staff.
• Knowledge of organizational and departmental policies, procedures, practices, and guidelines.
• Ability to work harmoniously with department personnel.
• Ability to understand organizational and departmental operations and collaborate with the Patient Access Supervisor to resolve tactical problems within defined areas of responsibility.
• Personal integrity, flexibility, and ability to collaborate effectively with other personnel.
• Ability to sit, bend, and move intermittently throughout the workday.
• Ability to use arms, hands, legs, feet, sight, and hearing, or suitable prosthetics, to meet job requirements.
• Good general health and emotional stability.
• Ability to cope with the mental and emotional stress of the position and set the proper example.

Responsibilities

• Assist the Patient Access Supervisor in planning, organizing, implementing, and communicating Patient Access department activities.
• Observe and report unusual situations, occurrences, conditions, or reactions to the Patient Access Supervisor, including matters related to hospital security.
• Collaborate with the Patient Access Supervisor to recommend process improvements.
• Register patients when patients are waiting and Patient Access staff are busy.
• Maintain good relations with the public on behalf of Whitfield Regional Hospital and communicate the hospital’s pursuit of enhanced quality patient care.
• Assist with upfront cash collections when needed.
• Create and revise schedules for the Patient Access department.
• Perform other duties as assigned by the Patient Access Supervisor.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED