Patient Access Registrar

ThedaCare

6d • Onsite

About The Position

The Patient Access Registrar performs admitting duties for patients receiving services at ThedaCare, supporting the organization’s mission, goals, and regulatory compliance requirements. The role follows policies and processes used across ThedaCare and provides customer service to patients, representatives, and staff.

Responsibilities include registering and pre-registering patients, checking medical necessity and compliance, gathering demographic and insurance information, processing physician orders, explaining forms and patient education materials, obtaining signatures, and supporting accurate billing and point-of-service collections. The role also operates the telephone switchboard as applicable and may answer calls for other facilities. Calls are recorded and monitored for quality assurance, training, and compliance.

This is a 0.6 FTE position scheduled for 24 hours per week. The schedule is on day shift between 5:15 a.m. and 7:00 p.m., with a Saturday and Sunday weekend rotation from 7:00 a.m. to 3:00 p.m. The work is based at the Orthopedic Spine and Pain Clinic in Appleton, Wisconsin.

Requirements

• Must be at least 18 years of age.
• Ability to move freely, including standing, stooping, walking, bending, pushing, and pulling, and lift up to 50 pounds without assistance.
• Comply with department-specific competencies.

Nice To Haves

• High school diploma or GED preferred.

Responsibilities

• Assign accurate medical record numbers (MRNs), complete medical necessity and compliance checks, provide patient instructions, collect insurance information, receive and process physician orders, and use overlay tools while delivering customer service.
• Operate the telephone switchboard to relay incoming, outgoing, and interoffice calls as applicable; answer phones at other facilities when assigned.
• Meet assigned point-of-service goals and follow ThedaCare policies in patient interactions.
• Use quality auditing and reporting systems to verify account accuracy and completeness; audit accounts and ensure forms are complete, accurate, and timely.
• Pre-register patient accounts before visits, including inbound and outbound calls to obtain demographic, insurance, and other patient information.
• Inform patients or representatives about financial liabilities and collect point-of-service payments, past-due balances, and bad debt; provide information or create and process payment plan options.
• Explain general consent for treatment forms to patients, guarantors, or legal guardians and obtain required signatures.
• Explain and distribute patient education documents, forms, and pamphlets, and document their distribution as appropriate.
• Review insurance eligibility responses, select the applicable insurance plan code, and enter benefit data to support point-of-service collections and billing.
• Screen medical necessity using Advanced Beneficiary Notice (ABN) software to inform Medicare patients of possible non-payment for tests.

Benefits

• Continued opportunities for learning and development.
• Accessible and transparent leadership.
• Commitment to work/life balance.
• Health coaches, relaxation rooms, health-focused apps, and mental health support.
• Minimal or zero copays and team member cost-sharing premiums.
• Daycare access.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED