Patient Access Registrar

Thedacare • Town of Farmington, WI

3d

About The Position

The Patient Access Registrar performs admitting duties for patients receiving services at ThedaCare. The role supports ThedaCare’s mission and goals, meets regulatory compliance requirements, and follows policies and processes used across the organization. The position works 32 scheduled hours per week (0.8 FTE) at ThedaCare Medical Center – Waupaca, in Waupaca, Wisconsin, on the day shift.

The registrar handles patient registration and pre-registration, verifies and records patient and insurance information, supports medical-necessity and compliance checks, obtains required forms and signatures, and collects patient payments. The role also includes telephone switchboard duties, frequent phone communication with patients and staff, and quality auditing to ensure accounts are complete and accurate. Inbound and outbound calls are recorded and monitored for quality assurance, training, and compliance.

Requirements

• Must be at least 18 years of age.
• High school diploma or GED preferred.
• Ability to move freely, including standing, stooping, walking, bending, pushing, and pulling, and to lift up to 50 pounds without assistance.
• Comply with department-specific competencies.

Nice To Haves

• High school diploma or GED.

Responsibilities

• Assign accurate medical record numbers (MRNs), complete medical necessity and compliance checks, provide patient instructions, collect insurance information, receive and process physician orders, and use overlay tools while providing customer service.
• Operate the telephone switchboard to relay incoming, outgoing, and interoffice calls as applicable.
• Meet assigned point-of-service goals.
• Use quality auditing and reporting systems to ensure accounts are accurate and complete; audit accounts and ensure forms are complete, accurate, and timely.
• Pre-register patient accounts before visits, including calling patients to obtain demographic, insurance, and other information; explain patient financial liabilities; and collect point-of-service payments, past-due balances, and bad debt.
• Provide information to patients or representatives and create and process payment-plan options when applicable.
• Explain general consent-for-treatment forms and obtain required signatures from the patient, guarantor, or legal guardian.
• Explain and distribute patient education documents, forms, and pamphlets, and document their distribution as required.
• Review insurance eligibility responses, select the applicable insurance plan code, and enter benefit data to support point-of-service collections and billing.
• Screen medical necessity using Advanced Beneficiary Notice (ABN) software to inform Medicare patients of possible nonpayment for tests.
• Perform other assigned duties, including answering phones at other facilities.
• Comply with department-specific competencies and ThedaCare policies.

Benefits

• Health coaches, relaxation rooms, health-focused apps (Wonder and Ripple), and mental health support.
• Minimal or zero copays, team member cost-sharing premiums, and daycare.
• Continued opportunities for learning and development.
• Accessible and transparent leadership.
• Commitment to work/life balance.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed