Patient Access Registrar

Adventist HealthCare•Rockville, MD

2d•$19 - $25•Onsite

About The Position

Blackwell Outpatient seeks an experienced Patient Access Registrar for its outpatient rehabilitation service. The role supports Adventist HealthCare’s mission to extend God’s care through physical, mental, and spiritual healing. The registrar provides patient service, handles patient registration and account assessments, verifies insurance details and eligibility, and communicates coverage and financial obligations to patients or their designees. The role also supports team operations, assists with training, follows up in accordance with department policy, and coordinates bed placement according to hospital or staffing guidelines.

Requirements

At least 1 year of experience in a healthcare environment, including insurer or public health settings.
At least 1 year of experience in patient registration and/or eligibility and benefits.
Some knowledge or training in government payer rules and regulations.
Some knowledge or training regarding TPLs, workers’ compensation, and other payment sources and liabilities.
High school graduate or equivalent.
Ability to multitask and work under pressure with minimal supervision.
Basic knowledge of office equipment and PC skills.

Nice To Haves

Some college preferred.

Responsibilities

Demonstrate excellent patient service, assist with internal and external problem resolution, and model exceptional customer service and appropriate phone etiquette.
Promote teamwork and a positive work environment.
Communicate issues to management and determine when to troubleshoot independently or escalate concerns.
Assist with training new team members.
Complete follow-up in accordance with department policy and escalate appropriate issues to management.
Verify the accuracy of insurance information and verify insurance eligibility for all patients.
Conduct patient account assessments.
Attempt to ensure patient liabilities are paid in full at the time of service.
Clearly communicate insurance coverage and benefits, patient financial obligations, and the impact of unpaid services to patients or their designees.
Coordinate bed placement according to hospital and staffing guidelines.
Perform other duties as assigned.

Benefits

Work-life balance through nonrotating shifts
Recognition and rewards for professional expertise
Free employee parking
Medical, prescription, dental, and vision coverage for employees and eligible dependents effective on date of hire
Employer-paid short- and long-term disability, basic life insurance, and AD&D; short-term disability buy-up available
Paid time off
Employer retirement contribution and matching after 1 year of eligible employment, with a 3-year vesting period
Voluntary benefits including flexible spending accounts, legal plans, and life, pet, auto, home, long-term care, and critical illness and accident insurance
Subsidized childcare at participating childcare centers
Tuition reimbursement
Employee Assistance Program support