Patient Access Registrar

ThedaCare • Waupaca, WI

1d • Onsite

About The Position

The Patient Access Registrar performs admitting duties for patients receiving services at ThedaCare and supports the organization’s mission, goals, regulatory compliance requirements, policies, and processes. The role provides patient access and registration services, including pre-registration, insurance verification, account auditing, patient financial communications, and customer service. It also includes telephone switchboard duties as applicable and may involve answering phones at other facilities. The position requires compliance with department-specific competencies.

The work is based at ThedaCare Medical Center – Waupaca in Waupaca, Wisconsin. The scheduled workload is 32 hours per week (0.8 FTE), with variable shifts. The work environment is a climate-controlled office with daily movement throughout the facility and frequent phone communication with patients and staff; calls are recorded and monitored for quality assurance, training, and compliance.

Requirements

• Must be at least 18 years of age.
• Ability to move freely, including standing, stooping, walking, bending, pushing, and pulling.
• Ability to lift up to 50 pounds without assistance.
• Comply with department-specific competencies.

Nice To Haves

• High school diploma or GED preferred.

Responsibilities

• Assign accurate medical record numbers (MRNs), complete medical necessity and compliance checks, provide patient instructions, collect insurance information, receive and process physician orders, and use overlay tools while providing customer service.
• Operate the telephone switchboard to relay incoming, outgoing, and interoffice calls as applicable, following ThedaCare policies and providing compassionate customer service.
• Meet assigned point-of-service goals.
• Use quality auditing and reporting systems to ensure accounts are accurate and complete; audit accounts and ensure forms are complete, accurate, and timely.
• Pre-register patient accounts before visits, including contacting patients to obtain demographic, insurance, and other information; explain patient financial liabilities and collect point-of-service payments, past-due balances, and bad debt.
• Provide information to patients or representatives and create and process payment-plan options when applicable.
• Explain general consent-for-treatment forms to patients, guarantors, or legal guardians and obtain required signatures.
• Explain and distribute patient education documents.
• Review insurance eligibility responses, select the applicable insurance plan code, and enter benefit data to support point-of-service collections and billing.
• Screen medical necessity using Advanced Beneficiary Notice (ABN) software to inform Medicare patients of possible non-payment for tests; distribute and document other forms and pamphlets.
• Perform other assigned duties, including answering phones at other facilities.

Benefits

• Health coaches, relaxation rooms, health-focused apps, and mental health support.
• Minimal or zero copays, team member cost-sharing premiums, and daycare.
• Continued opportunities for learning and development.
• Accessible and transparent leadership.
• Commitment to work/life balance.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED