Patient Access Registrar

ThedaCare • Oshkosh, WI

6d

About The Position

The Patient Access Registrar performs admitting duties for patients receiving services at ThedaCare, supporting the organization’s mission, goals, regulatory compliance requirements, policies, and processes. The role provides patient-focused registration and access services, including maintaining accurate and complete accounts, supporting point-of-service collections, and delivering clear information and instructions to patients and their representatives.

The position works in a climate-controlled office setting with daily movement throughout the facility and interaction with department members and other healthcare providers. It involves frequent phone communication with patients and staff; inbound and outbound calls are recorded and monitored for quality assurance, training, and compliance. The role requires compliance with department-specific competencies. The scheduled hours are 36 per week at 0.9 FTE, on the day shift.

Requirements

• Must be at least 18 years of age.
• Ability to move freely, including standing, stooping, walking, bending, pushing, and pulling, and to lift up to 50 pounds without assistance.
• Must comply with department-specific competencies.

Nice To Haves

• High school diploma or GED preferred.

Responsibilities

• Assign accurate medical record numbers (MRNs), complete medical necessity and compliance checks, provide patient instructions, collect insurance information, receive and process physician orders, and use overlay tools while providing excellent customer service.
• Operate the telephone switchboard to relay incoming, outgoing, and interoffice calls as applicable, following ThedaCare policies and providing compassionate customer service.
• Meet assigned point-of-service goals.
• Use quality auditing and reporting systems to ensure accounts are accurate and complete; audit accounts and ensure forms are complete, accurate, and timely.
• Pre-register patient accounts before visits, including calling patients to obtain demographic, insurance, and other information; communicate patient financial liabilities and collect point-of-service amounts, past-due balances, and bad debt.
• Provide information to patients or representatives and create and process payment-plan options when appropriate.
• Explain general consent-for-treatment forms to patients, guarantors, or legal guardians and obtain required signatures.
• Explain and distribute patient education documents and other forms and pamphlets.
• Review insurance eligibility responses, select the applicable insurance plan code, and enter benefit data to support point-of-service collections and billing processes.
• Screen medical necessity using Advanced Beneficiary Notice (ABN) software to inform Medicare patients of possible nonpayment for tests.
• Perform other assigned duties, including answering phones at other facilities.

Benefits

• Continued opportunities for learning and development.
• Accessible and transparent leadership.
• Commitment to work/life balance.
• Health coaches, relaxation rooms, health-focused apps, and mental health support.
• Minimal or zero copays and team member cost-sharing premiums.
• Daycare.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed