Patient Access Registrar

ThedaCare • Midway, NC

1d • Onsite

About The Position

The Patient Access Registrar performs admitting duties for patients receiving services at ThedaCare and works to meet ThedaCare’s mission and goals and regulatory compliance requirements. The role follows policies and processes used across ThedaCare and requires compliance with department-specific competencies.

The registrar supports patient access and account accuracy by collecting and verifying patient, insurance, and financial information; processing physician orders; completing medical necessity and compliance checks; and explaining forms and patient instructions. The position also includes telephone switchboard duties, account audits, pre-registration, point-of-service collections, and other assigned duties, including answering phones at other facilities.

Requirements

• High school diploma or GED.
• Ability to move freely, including standing, stooping, walking, bending, pushing, and pulling, and to lift up to 50 pounds without assistance.
• Comply with department-specific competencies and applicable corporate policies, laws, rules, regulations, and standards of conduct.

Responsibilities

• Assign accurate medical record numbers (MRNs), complete medical necessity and compliance checks, provide patient instructions, collect insurance information, receive and process physician orders, and use overlay tools while providing customer service.
• Operate the telephone switchboard to relay incoming, outgoing, and interoffice calls as applicable; follow ThedaCare policies and support assigned point-of-service goals.
• Use quality auditing and reporting systems to ensure accounts are accurate and complete; audit accounts and ensure forms are complete, accurate, and timely.
• Pre-register patient accounts, including calling patients to obtain demographic, insurance, and other information; discuss patient financial liabilities and collect point-of-service payments, past-due balances, and bad debt; provide information or create and process payment plan options.
• Explain general consent for treatment forms and obtain required signatures from the patient, guarantor, or legal guardian; explain and distribute patient education documents.
• Review insurance eligibility responses and select the applicable insurance plan code; enter benefit data to support point-of-service collections and billing processes.
• Screen medical necessity using Advanced Beneficiary Notice (ABN) software to inform Medicare patients about possible non-payment for tests; distribute and document other forms and pamphlets.
• Perform other assigned duties, including answering phones at other facilities.

Benefits

• Continued opportunities for learning and development
• Accessible and transparent leadership
• Commitment to work/life balance
• Health coaches, relaxation rooms, health-focused apps, and mental health support
• Minimal or zero copays
• Team member cost-sharing premiums
• Daycare

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED