Patient Access Registrar

ThedaCare • Oshkosh, WI

2d • Onsite

About The Position

The Patient Access Registrar performs admitting duties for patients receiving services at ThedaCare and supports the organization’s mission, goals, regulatory compliance requirements, and policies and processes. The role involves patient registration and pre-registration, insurance verification, medical necessity screening, order processing, payment collection, patient communications, and accurate account documentation. The position also operates the telephone switchboard as applicable and may answer phones at other facilities. It requires compliance with department-specific competencies.

Requirements

• Must be at least 18 years of age.
• Ability to stand, stoop, walk, bend, push, and pull, and lift up to 50 pounds without assistance.
• Must comply with department-specific competencies.

Nice To Haves

• High school diploma or GED preferred.

Responsibilities

• Assign accurate medical record numbers (MRNs), complete medical necessity and compliance checks, provide patient instructions, collect insurance information, receive and process physician orders, and use overlay tools while providing excellent customer service.
• Operate the telephone switchboard to relay incoming, outgoing, and interoffice calls as applicable; answer phones at other facilities when assigned.
• Meet assigned point-of-service goals and collect point-of-service payments, past-due balances, and bad debt.
• Use quality auditing and reporting systems to ensure accounts are accurate and complete; audit accounts and ensure forms are complete, accurate, and timely.
• Pre-register patient accounts before visits, including making inbound and outbound calls to obtain demographic, insurance, and other patient information, including patient financial liabilities.
• Provide information about payment options to patients or representatives and create and process payment plans when appropriate.
• Explain general consent-for-treatment forms to patients, guarantors, or legal guardians and obtain required signatures; explain and distribute patient education documents.
• Review eligibility responses in the insurance verification system, select the applicable insurance plan code, and enter benefit data to support point-of-service collections and billing.
• Screen medical necessity using Advanced Beneficiary Notice (ABN) software to inform Medicare patients about possible non-payment for tests; distribute and document other forms and pamphlets.
• Perform other duties as assigned.
• Comply with department-specific competencies.

Benefits

• Continued opportunities for learning and development.
• Accessible and transparent leadership.
• Commitment to work/life balance.
• Health coaches, relaxation rooms, health-focused apps, and mental health support.
• Minimal or zero copays, team member cost-sharing premiums, and daycare.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED