Patient Access Registrar

ThedaCare • Midway, FL

22h • Onsite

About The Position

The Patient Access Registrar performs admitting duties for patients receiving services at ThedaCare and supports the organization’s mission, goals, regulatory compliance requirements, policies, and processes. The role includes patient registration and pre-registration, insurance verification, medical-necessity checks, financial collections and payment-plan support, consent and patient education processes, account auditing, and telephone switchboard operations. The position requires compliance with department-specific competencies and offers a climate-controlled office environment with daily movement throughout the facility and interaction with department members and other healthcare providers.

Requirements

• High school diploma or GED.
• Ability to move freely, including standing, stooping, walking, bending, pushing, and pulling, and to lift up to 50 pounds without assistance.
• Comply with department-specific competencies, organizational policies, and applicable laws, rules, regulations, and standards of conduct.

Responsibilities

• Assign accurate medical record numbers (MRNs), complete medical necessity and compliance checks, provide patient instructions, collect insurance information, receive and process physician orders, and use overlay tools while providing customer service.
• Operate the telephone switchboard to relay incoming, outgoing, and interoffice calls as applicable; follow organizational policies and meet assigned point-of-service goals.
• Use quality auditing and reporting systems to verify accounts are accurate and complete; audit accounts and ensure forms are complete, accurate, and timely.
• Pre-register patient accounts, including making inbound and outbound calls to obtain demographic, insurance, and other patient information; explain patient financial liabilities and collect point-of-service payments, past-due balances, and bad debt; provide information or create and process payment-plan options.
• Explain general consent-for-treatment forms to patients, guarantors, or legal guardians and obtain required signatures; explain and distribute patient education documents.
• Review insurance eligibility responses, select the applicable insurance plan code, and enter benefit data to support point-of-service collections and billing processes.
• Screen medical necessity using Advanced Beneficiary Notice (ABN) software to inform Medicare patients of possible non-payment for tests; distribute and document other forms and pamphlets.
• Perform other assigned duties, including answering phones at other facilities.

Benefits

• Continued opportunities for learning and development.
• Accessible and transparent leadership.
• Commitment to work/life balance.
• Whole-person wellness support, including health coaches, relaxation rooms, health-focused apps, and mental health support.
• Access and affordability offerings, including minimal or zero copays, team member cost-sharing premiums, and daycare.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED