Patient Access Registrar

ThedaCare•Neenah, WI

2d•Onsite

About The Position

The Patient Access Registrar performs admitting duties for patients receiving services at ThedaCare. The role supports ThedaCare’s mission and goals, meets regulatory compliance requirements, and follows policies and processes used across the organization. The position includes patient registration and pre-registration, insurance and medical necessity checks, collecting patient financial information and payments, processing orders and forms, and providing customer service. It also includes operating the telephone switchboard and answering phones at other facilities as assigned. The schedule is a day shift with variable hours between 6:45 a.m. and 7:00 p.m., including every eighth weekend (Saturday and Sunday, 8:00 a.m. to noon). The position is scheduled for 36 hours per week (0.9 FTE).

Requirements

Must be at least 18 years of age.
Ability to move freely, including standing, stooping, walking, bending, pushing, and pulling.
Ability to lift up to 50 pounds without assistance.
Comply with department-specific competencies.

Nice To Haves

High school diploma or GED preferred.

Responsibilities

Assign accurate medical record numbers (MRNs), complete medical necessity and compliance checks, provide patient instructions, collect insurance information, receive and process physician orders, and use overlay tools while providing customer service measured by Press Ganey.
Operate the telephone switchboard to relay incoming, outgoing, and interoffice calls as applicable, following ThedaCare policies and providing compassionate customer service.
Meet assigned point-of-service goals.
Use quality auditing and reporting systems to ensure accounts are accurate and complete; audit accounts and ensure forms are complete, accurate, and timely.
Pre-register patient accounts before visits, including making inbound and outbound calls to obtain demographic, insurance, and other patient information; identify patient financial liabilities; and collect point-of-service payments, past-due balances, and bad debt.
Provide information to patients or representatives and, when applicable, create and process payment plan options.
Explain general consent for treatment forms to patients, guarantors, or legal guardians and obtain required signatures.
Explain and distribute patient education documents.
Review insurance eligibility responses, select the applicable insurance plan code, and enter benefit data to support point-of-service collections and billing processes.
Screen medical necessity using Advanced Beneficiary Notice (ABN) software to inform Medicare patients of possible non-payment for tests; distribute and document other forms and pamphlets.
Perform other assigned duties, including answering phones at other facilities.