Patient Access Registrar

Thedacare • Town of Algoma, WI

2d • Onsite

About The Position

The Patient Access Registrar performs admitting duties for patients receiving services at ThedaCare. The role supports ThedaCare’s mission and goals, meets regulatory compliance requirements, and follows system policies and processes. The registrar helps ensure accurate and complete patient accounts while providing compassionate customer service. Work includes frequent phone communication with patients and staff; inbound and outbound calls are recorded and monitored for quality assurance, training, and compliance. The position requires compliance with department-specific competencies.

Requirements

• Must be at least 18 years of age.
• Ability to move freely, including standing, stooping, walking, bending, pushing, and pulling, and lift up to 50 pounds without assistance.
• Comply with department-specific competencies.

Nice To Haves

• High school diploma or GED preferred.

Responsibilities

• Assign accurate medical record numbers (MRNs), complete medical necessity and compliance checks, provide patient instructions, collect insurance information, receive and process physician orders, and use overlay tools while providing excellent customer service.
• Operate the telephone switchboard to relay incoming, outgoing, and interoffice calls as applicable; follow ThedaCare policies and support assigned point-of-service goals.
• Use quality auditing and reporting systems to ensure accounts are accurate and complete; audit accounts and ensure forms are complete, accurate, and timely.
• Pre-register patient accounts before visits, including making inbound and outbound calls to obtain demographic, insurance, and other patient information; communicate patient financial liabilities and collect point-of-service payments, past-due balances, and bad debt.
• Provide information to patients or representatives and create and process payment plan options when applicable.
• Explain general consent-for-treatment forms to the patient, guarantor, or legal guardian and obtain required signatures; explain and distribute patient education documents.
• Review insurance eligibility responses, select the applicable insurance plan code, and enter benefit data to support point-of-service collections and billing processes.
• Screen medical necessity using Advanced Beneficiary Notice (ABN) software to inform Medicare patients of possible non-payment for tests; distribute and document other forms and pamphlets.
• Perform other assigned duties, including answering phones at other facilities.

Benefits

• Continued opportunities for learning and development
• Accessible and transparent leadership
• Commitment to work/life balance
• Health coaches, relaxation rooms, health-focused apps, and mental health support
• Minimal or zero copays
• Team member cost-sharing premiums
• Daycare

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED