Patient Access Registrar

Thedacare • Appleton, WI

8d • Onsite

About The Position

The Patient Access Registrar performs admitting duties for patients receiving services at ThedaCare, supporting the organization’s mission and goals and meeting regulatory compliance requirements. The role follows policies and processes used across ThedaCare and requires compliance with department-specific competencies.

The position involves patient registration and pre-registration, collecting and verifying demographic and insurance information, processing physician orders, explaining forms and patient education materials, and supporting accurate account documentation and billing. It also includes customer-service work by phone and in person, collecting patient payments, and operating the telephone switchboard as applicable.

Requirements

• Must be at least 18 years of age.
• Ability to move freely, including standing, stooping, walking, bending, pushing, and pulling.
• Ability to lift up to 50 pounds without assistance.
• Comply with department-specific competencies.

Nice To Haves

• High school diploma or GED preferred.

Responsibilities

• Assign accurate medical record numbers (MRNs), complete medical necessity and compliance checks, provide patient instructions, collect insurance information, receive and process physician orders, and use overlay tools while providing excellent customer service.
• Operate the telephone switchboard to relay incoming, outgoing, and interoffice calls as applicable; follow ThedaCare policies and meet assigned point-of-service goals.
• Use quality auditing and reporting systems to ensure accounts are accurate and complete; audit accounts and ensure forms are complete, accurate, and timely.
• Pre-register patient accounts before visits, including calling patients to obtain demographic, insurance, and other information, explaining patient financial liabilities, and collecting point-of-service payments, past-due balances, and bad debt.
• Provide information to patients or representatives and, when appropriate, create and process payment plan options.
• Explain general consent-for-treatment forms to patients, guarantors, or legal guardians and obtain necessary signatures.
• Explain and distribute patient education documents.
• Review insurance eligibility responses, select the applicable insurance plan code, and enter benefit data to support point-of-service collections and billing processes.
• Screen medical necessity using Advanced Beneficiary Notice (ABN) software to inform Medicare patients of possible non-payment for tests; distribute and document other forms and pamphlets.
• Perform other assigned duties, including answering phones at other facilities.

Benefits

• Continued opportunities for learning and development.
• Accessible and transparent leadership.
• Commitment to work/life balance.
• Health coaches, relaxation rooms, health-focused apps, and mental health support.
• Minimal or zero copays, team member cost-sharing premiums, and daycare.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed