Patient Access Registrar

Thedacare • Menasha, WI

8d • Onsite

About The Position

The Patient Access Registrar performs admitting duties for patients receiving services at ThedaCare and supports ThedaCare’s mission, goals, policies, processes, and regulatory compliance requirements. The role provides patient-facing registration and customer service, including gathering and verifying patient and insurance information, processing physician orders, explaining forms and patient financial responsibilities, and supporting accurate account documentation and billing.

The position is based in a climate-controlled office setting, with daily movement throughout the facility and interaction with department members and other healthcare providers. It requires compliance with department-specific competencies. The role is scheduled for 20 hours per week (0.5 FTE), with hours falling between 6:45 a.m. and 5:15 p.m. Monday through Friday and occasional weekend hours from 8 a.m. to 5 p.m.

Requirements

• High school diploma or GED.
• Ability to move freely, including standing, stooping, walking, bending, pushing, and pulling.
• Ability to lift up to 50 pounds without assistance.
• Compliance with department-specific competencies.

Responsibilities

• Assign accurate medical record numbers (MRNs), complete medical necessity and compliance checks, provide patient instructions, collect insurance information, receive and process physician orders, and use overlay tools while providing excellent customer service.
• Operate the telephone switchboard to relay incoming, outgoing, and interoffice calls as applicable; follow ThedaCare policies and support assigned point-of-service goals.
• Use quality auditing and reporting systems to help ensure accounts are accurate and complete; audit accounts and confirm forms are complete, accurate, and timely.
• Pre-register patient accounts before visits, including calling patients to obtain demographic, insurance, and other information; explain patient financial liabilities; collect point-of-service payments, past-due balances, and bad debt; and provide or process payment-plan options when appropriate.
• Explain general consent-for-treatment forms to patients, guarantors, or legal guardians and obtain required signatures; explain and distribute patient education documents.
• Review insurance eligibility responses, select the appropriate insurance plan code, and enter benefit data to support point-of-service collections and billing processes.
• Screen medical necessity using Advanced Beneficiary Notice (ABN) software to inform Medicare patients of possible non-payment for tests; distribute and document other forms and pamphlets.
• Perform other assigned duties, including answering phones at other facilities.

Benefits

• Continued opportunities for learning and development.
• Accessible and transparent leadership.
• Commitment to work/life balance.
• Lifestyle wellness resources, including health coaches, relaxation rooms, health-focused apps, and mental health support.
• Access and affordability resources, including minimal or zero copays, team member cost-sharing premiums, and daycare.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED