Scheduler, Orthopedic Fracture and Rehabilitation Clinic

HealthPartners•Hutchinson, MN

About The Position

HealthPartners is seeking a Patient Access Scheduler to join the team and support the care and experience of patients and their families. The role provides a positive customer experience by collecting demographic and financial information, meeting customer needs, supporting Hutchinson Health’s organizational goals, and complying with regulatory and organizational requirements. The scheduler provides service to patients and visitors in person and by phone, schedules appointments, registers patients, verifies insurance eligibility, collects copayments when appropriate, and completes related paperwork. The role also supports service-area workflows, including helping train new employees and identifying additional training needs for leadership. The schedule consists of 8-hour shifts scheduled between 6:45 a.m. and 5:15 p.m. Monday through Thursday, and between 6:45 a.m. and 4:30 p.m. Friday. There are no weekends or holidays.

Requirements

Additional training in medical secretarial or business, or an equivalent combination of education and experience.
Type accurately.
Working knowledge of fax machines, copy machines, and computers.
Ability to greet the public pleasantly by phone and in person.
Enjoy reception work.
Ability to work under pressure and at a fast pace while maintaining a positive attitude.

Nice To Haves

Knowledge of medical terminology.

Responsibilities

Provide excellent customer service to internal and external customers by phone and in person.
Escort patients to the point of care.
Schedule appointments according to protocol.
Take messages from patients as appropriate.
Register patients, including validating guarantor, demographic, and insurance information.
Collect copayments as appropriate.
Work on work queues.
Receive, respond to, and assist with queries from patients and visitors.
Verify patient insurance eligibility.
Complete and deliver paperwork to the appropriate service areas.
Help train new employees on service-area-specific workflows and help identify additional training needs for leadership.
Collect consents for the common medical record and assignment of benefits, and distribute the privacy notice.
Use AIDET according to organizational training standards and expectations.
Attend, contribute, and listen during meetings and group discussions.
Adhere to Hutchinson Health Employee Values and maintain confidentiality of the organization and patients.
Report health or medical errors.
Observe Environment of Care policies and immediately report safety risks or hazards.
Perform other related duties as assigned.