Scheduler, Orthopedic Fracture and Rehabilitation Clinic
About The Position
HealthPartners is seeking a Patient Access Scheduler to provide customers with a positive experience while collecting the demographic and financial information needed to meet their needs and support Hutchinson Health’s organizational goals and regulatory and compliance requirements. The role involves serving patients and visitors in person and by phone, scheduling appointments, registering patients, and helping ensure accurate insurance and financial information. The scheduler also handles messages and work queues, verifies insurance eligibility, collects applicable copayments and consent forms, and delivers paperwork to the appropriate service areas. The position includes helping train new employees on service-area workflows and identifying additional training needs for leadership. Employees are expected to maintain confidentiality, follow organizational values and safety policies, and report errors and safety risks. Work is scheduled in eight-hour shifts between 6:45 a.m. and 5:15 p.m. Monday through Thursday, and between 6:45 a.m. and 4:30 p.m. on Friday. Weekends and holidays are not scheduled.
Requirements
- Additional training in medical secretarial or business studies, or an equivalent combination of education and experience.
- Accurately type and have working knowledge of fax machines, copy machines, and computers.
- Greet the public pleasantly by phone and in person.
- Enjoy reception work.
- Work under pressure and at a fast pace while maintaining a positive attitude.
Nice To Haves
- Knowledge of medical terminology.
Responsibilities
- Provide excellent customer service to internal and external customers by phone and in person, and escort patients to the point of care.
- Schedule appointments according to protocol.
- Take messages from patients as appropriate.
- Register patients by validating guarantor, demographic, and insurance information, and collect copayments as appropriate.
- Work on work queues.
- Receive, respond to, and assist with queries from patients and visitors.
- Verify patient insurance eligibility.
- Complete and deliver paperwork to the appropriate service areas.
- Help train new employees on service-area-specific workflows and help identify additional training needs for leadership.
- Collect consents for the common medical record and assignment of benefits, and distribute the privacy notice.
- Use AIDET according to organizational training standards and expectations.
- Attend, contribute, and listen during meetings and group discussions.
- Adhere to Hutchinson Health Employee Values and maintain confidentiality of the organization and patients.
- Report health or medical errors and observe Environment of Care policies, reporting safety risks or hazards immediately.
- Perform other related duties as assigned.
Benefits
- Comprehensive benefits supporting health, time off, retirement planning, and continuous learning.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
