PA Scheduler

SimonMed Imaging • Phoenix, AZ

2d

About The Position

Under the direct supervision of the Customer Service Manager, the PA Scheduler schedules and reschedules patient appointments at the appropriate facility and supports customer satisfaction. The role ensures patients are cleared for diagnostic tests, obtains precertification and registration before appointments, and gathers information from insurance carriers, financial counselors, and ancillary staff to help determine patients’ financial obligations. The scheduler communicates with patients throughout the authorization and scheduling process. The position uses knowledge of insurance and common practices and procedures, and relies on instructions and established guidelines. It may provide coaching and instruction to departmental direct reports as instructed by the Customer Service Manager.

The position requires demonstrating customer service competency and understanding SimonMed’s code of conduct and culture; operating equipment and mechanical devices to maintain a functional, effective, and safe environment; following departmental policies and procedures; engaging in professional growth activities; and applying performance standards to achieve positive outcomes. Business-casual attire and a SimonMed logo custom lab coat or white jacket are required.

Requirements

• High school diploma.
• Two years of experience in the field or a related area.
• Effective communication with physicians, patients, and the public.
• Ability to establish good working relationships with internal and external customers.
• Knowledge of insurance and commonly used concepts, practices, and procedures.
• Basic computer skills.
• Ability to follow instructions and pre-established guidelines.
• Ability to lift and carry up to 40 pounds and sit for prolonged periods.
• Good visual and auditory acuity, manual dexterity, and ability to be readily understood.
• Ability to work in a stressful environment.

Responsibilities

• Schedule and reschedule patient appointments at the appropriate facility.
• Ensure patients are cleared for specific diagnostic tests.
• Obtain precertification and registration before patient appointments.
• Gather relevant information from insurance carriers, financial counselors, and ancillary staff regarding patient financial obligations.
• Communicate with patients about the authorization and scheduling process.
• Provide coaching and instruction to departmental direct reports as instructed by the Customer Service Manager.
• Demonstrate customer service competency and follow SimonMed’s code of conduct and culture.
• Operate equipment and mechanical devices to support a functional, effective, and safe environment.
• Adhere to departmental policies, procedures, and guidelines.
• Participate in activities that promote professional growth or a positive image.
• Apply standards of practice and performance to achieve positive outcomes.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED