PA Scheduler

SimonMed Imaging • Phoenix, AZ

4d

About The Position

The PA Scheduler schedules and reschedules patient appointments at the appropriate facility and helps meet patient needs to support customer satisfaction. The role ensures patients are cleared for diagnostic tests, obtains pre-certification and registration before appointments, and gathers information from insurance carriers, financial counselors, and other ancillary staff to help determine patients’ financial obligations. The scheduler keeps patients informed about authorization and scheduling. The position works under the direct supervision of the Customer Service Manager and may coach and instruct departmental direct reports as directed.

Requirements

• High school diploma.
• Two years of experience in the field or a related area.
• Effective communication with physicians, patients, and the public.
• Ability to establish good working relationships with internal and external customers.
• Basic computer skills.
• Knowledge of insurance and commonly used concepts, practices, and procedures.
• Ability to follow instructions and pre-established guidelines.
• Ability to lift and carry up to 40 pounds, sit for prolonged periods, and work in a stressful environment.
• Good visual and auditory acuity, manual dexterity, and ability to be readily understood.

Responsibilities

• Schedule and reschedule patient appointments at the appropriate facility.
• Ensure patients have been cleared for specific diagnostic tests.
• Obtain pre-certification and registration before patient appointments.
• Gather relevant information from insurance carriers, financial counselors, and ancillary staff regarding patient financial obligations.
• Communicate with patients throughout the authorization and scheduling process.
• Coach and instruct departmental direct reports as directed by the Customer Service Manager.
• Demonstrate competency in job-related skills appropriate to customer populations and departmental services.
• Meet customer service expectations and demonstrate understanding of SimonMed’s code of conduct and culture.
• Follow departmental policies, procedures, and guidelines, and participate in activities that support professional growth and a positive image.
• Apply standards of practice and performance to achieve positive outcomes.
• Use and operate equipment and mechanical devices to help maintain a functional, effective, and safe environment.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED