Surgery Scheduler 2

University of Miami•Miami, FL

3d•Onsite

About The Position

The University of Miami/UHealth Department of Surgery is hiring a full-time Surgery Scheduler 2 in Miami. The role serves as a liaison among patients, professional staff, and physicians to schedule and coordinate surgical and diagnostic procedures. It also provides scheduling expertise and oversight to support accurate and timely scheduling practices. The position coordinates procedure authorizations, preoperative testing and clearances, surgical schedules, and communication with patients, physicians, facilities, and vendors. It maintains accurate case records and calendars, supports complete documentation for billing, and helps ensure effective use of operating room and block time. The role also monitors scheduling tools and systems, addresses workflow issues, and follows University and departmental policies and procedures.

Requirements

High school diploma or equivalent.
Minimum 3 years of relevant experience.
Ability to communicate effectively orally and in writing.
Attention to detail and ability to complete assignments accurately.
Ability to handle confidential information with discretion.
Ability to work independently and collaboratively.
Proficiency with computer software, including Microsoft Office.

Responsibilities

Request and follow up on insurance authorizations for surgical procedures, including coordinating peer-to-peer reviews for denials and requesting retroactive authorizations when needed.
Produce and distribute surgical and procedural schedules to physicians and departments.
Coordinate surgeries, preoperative physicals, testing, and clearances with patients, families, staff, providers, and surgical facilities.
Coordinate with hospitals, facilities, vendors, and representatives for case-specific support and equipment.
Maintain accurate records of scheduled surgical cases and update department and physician shared calendars.
Answer, screen, transfer, or complete telephone calls using the NICE inContact telephone system, following departmental procedures and etiquette.
Ensure electronic scheduling systems, tools, and reports are working properly, and report issues promptly.
Ensure documentation is complete to support accurate billing, including reviewing prior-day cases for coding, billing, dictation, attestation, and signed operative notes.
Notify physicians by email within 24–48 hours when coding, billing, or operative chart requirements are incomplete.
Ensure preoperative testing and clearances are scanned into the system and available before pre-testing appointments.
Communicate effectively with patients or their representatives about surgical scheduling and timely changes to care plans.
Help optimize operating room and block-time utilization.
Identify ways to streamline scheduling and provide suggestions to managing staff.
Follow University and unit-level policies and procedures and safeguard University assets.
Perform other duties as assigned according to departmental operational needs.