Surgery Scheduler 2

University of Miami•Miami, FL

1d•Onsite

About The Position

The University of Miami/UHealth Department of Surgery is hiring a full-time Surgery Scheduler 2 in Miami. The role serves as a liaison among patients, professional staff, and physicians, scheduling and coordinating the functions needed for surgical and diagnostic procedures. The position also serves as a scheduling resource for staff and oversees scheduling functions to support accurate and timely practices. Responsibilities include coordinating authorizations, surgical schedules, pre-operative testing, and communication with patients, physicians, facilities, and vendors. The role maintains accurate case records and shared calendars, supports proper documentation and billing, monitors scheduling systems, and helps optimize operating-room and block-time utilization. Other duties may be assigned according to departmental operational needs.

Requirements

High school diploma or equivalent.
Minimum of 3 years of relevant experience.
Ability to communicate effectively in oral and written form.
Skill in completing assignments accurately and with attention to detail.
Ability to handle confidential information with discretion.
Ability to work independently and/or collaboratively.
Proficiency with computer software, including Microsoft Office.

Responsibilities

Obtain pre-authorizations for procedures required by insurance companies, follow up on authorizations, coordinate peer-to-peer reviews for denials, and request retroactive authorizations when needed.
Oversee, produce, and distribute surgical and procedural schedules to physicians and departments.
Coordinate surgeries, pre-operative physicals, testing, and clearances with patients, families, staff, providers, facilities, and vendors.
Maintain accurate records of scheduled surgical cases and update department and physician shared calendars.
Screen, transfer, answer, or complete telephone calls using the NICE inContact Telephone system and follow department telephone procedures.
Ensure scheduling systems and tools are current and operating properly, and report issues promptly.
Ensure surgical documentation supports accurate billing; review prior-day cases for coding, billing, dictation, attestations, and completed and signed operative notes.
Notify physicians by email within 24–48 hours of case completion when coding, billing, or operative chart requirements are not met.
Ensure pre-operative testing and clearances are scanned into the system and available before pre-testing appointments.
Communicate with patients or their representatives about surgical scheduling and promptly relay care-plan changes.
Coordinate with hospitals, facilities, and vendors or representatives for case support and equipment.
Identify opportunities to streamline scheduling and provide suggestions to managing staff.
Help optimize operating-room and block-time utilization.
Adhere to University and unit policies and procedures and safeguard University assets.
Perform other duties as assigned based on departmental operational needs.