Surgery Scheduler 2

University of Miami•Miami, FL

About The Position

The Surgery Scheduler assists with coordinating and scheduling surgical procedures and serves as a liaison among physicians, medical staff, and other departments to ensure smooth scheduling operations. The role works directly with patients to provide an excellent healthcare experience. This is a full-time staff position with the University of Miami/UHealth Department of Surgery in Miami. The position coordinates surgical scheduling, pre-operative testing, insurance authorizations, case documentation, and communication with patients, physicians, facilities, and vendors. It also supports accurate billing and coding, maintains departmental and physician calendars, and helps ensure effective use of operating room and block times. Other duties may be assigned based on departmental operational needs.

Requirements

High school diploma or equivalent.
Minimum of 1 year of relevant experience.
Ability to communicate effectively in oral and written form.
Skill in completing assignments accurately and with attention to detail.
Ability to process and handle confidential information with discretion.
Ability to work independently and/or collaboratively.
Proficiency in computer software, including Microsoft Office.

Responsibilities

Obtain and follow up on insurance authorizations for procedures, including coordinating peer-to-peer reviews for denials and requesting retroactive authorizations when needed.
Oversee, produce, and distribute surgical and procedural schedules to physicians and departments.
Coordinate with patients, families, staff, providers, hospitals, facilities, and vendors to schedule procedures, pre-operative physicals, testing, and case-specific support or equipment.
Maintain accurate records of scheduled surgical cases and keep department shared calendars and physician calendars current.
Answer, screen, transfer, or complete calls using the NICE in Contact Telephone system in accordance with departmental telephone practices and procedures.
Keep electronic scheduling systems and tools operating effectively, report issues promptly, and contact appropriate personnel to resolve them.
Ensure documentation is complete to support accurate billing, including reviewing prior-day cases for coding, billing, dictation, attestation, and completion and signing of operative notes.
Notify physicians by email within 24–48 hours of case completion when coding, billing, or operative chart requirements are not met.
Coordinate pre-operative testing according to the protocols of the specific surgical facility and ensure required testing and clearances are scanned into the system and available before pre-testing appointments.
Communicate with patients or their representatives about surgical scheduling and promptly communicate changes to the care plan.
Identify opportunities to streamline surgical scheduling and provide suggestions to managing staff.
Support effective utilization of operating room and block times.
Adhere to University and unit-level policies and procedures and safeguard University assets.
Perform other duties as assigned based on departmental operational needs.