Surgery Scheduler 2

University of Miami•Miami, FL

3d•Onsite

About The Position

The University of Miami/UHealth Department of Surgery is hiring a full-time Surgery Scheduler 2 in Miami. The role supports coordination and scheduling of surgical procedures, serving as a liaison among physicians, medical staff, patients, and other departments to ensure smooth operations and a positive patient experience. The scheduler manages authorizations, surgical schedules, calendars, pre-operative testing, and case documentation. The position also coordinates with hospitals, facilities, vendors, and representatives as needed, and helps maintain accurate scheduling systems and operating room utilization. Additional duties may be assigned based on departmental operational needs.

Requirements

High school diploma or equivalent.
At least 1 year of relevant experience.
Ability to communicate effectively orally and in writing.
Accuracy and attention to detail when completing assignments.
Ability to handle confidential information with discretion.
Ability to work independently and collaboratively.
Proficiency with computer software, including Microsoft Office.

Responsibilities

Obtain and follow up on insurance authorizations for surgical procedures, including retroactive authorizations when needed.
Coordinate peer-to-peer reviews for authorization denials.
Produce and distribute surgical and procedural schedules to physicians and departments.
Schedule surgeries, pre-operative physicals, and testing in collaboration with patients, families, staff, and providers.
Coordinate with hospitals, facilities, vendors, and representatives for special cases, case support, and equipment.
Maintain accurate records of scheduled surgical cases and update departmental and physician calendars.
Answer, screen, transfer, or complete phone calls using the NICE in Contact Telephone system and follow departmental telephone procedures.
Ensure scheduling tools and electronic systems are up to date and functioning; report issues promptly.
Review prior-day cases for appropriate coding, billing, dictation, attestation, and completed and signed operative notes.
Notify physicians by email within 24–48 hours of case completion when coding, billing, or operative charts are not compliant or complete.
Optimize operating room and block-time utilization.
Ensure pre-operative testing and clearances are scanned into the system and available before pre-testing appointments.
Communicate with patients or their representatives about surgical scheduling and promptly communicate changes to the care plan.
Identify ways to streamline surgical scheduling and provide suggestions to managing staff.
Ensure documentation supports accurate billing and adhere to University and unit-level policies and procedures while safeguarding University assets.
Perform other duties as assigned based on departmental operational needs.