Inside Sales Representative
US LBM • Kennebunk, ME16d
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Inside Sales Representative
US LBM•Kennebunk, ME
About The Position
Deering Lumber’s Inside Sales Representative assists with sales to new and existing customers and provides product support to outside sales representatives. The role provides quotes and product dimension information in person and over the phone. It responds to questions about product selection, orders, pricing, quotations, complaints, and delivery and installation schedules, and initiates calls to customers to generate sales. The representative obtains and enters orders and related work, return, and service documentation; coordinates special-product purchasing and delivery; and gathers information about product pricing, specifications, uses, and availability. The position coordinates project schedules with outside sales representatives, jobsites, and assigned customers; maintains stock on the sales floor and in the stockroom; researches credits, returns, and late payments; checks back orders and resolves outstanding issues; addresses billing problems; and compiles data for closing. It also handles special orders and advanced pricing, assists with price lists, develops customer relationships, and resolves jobsite and customer issues. Other duties may be assigned. Employees must comply with company policies and standards, observe workplace safety commitments, and complete assigned training.
Requirements
- High school diploma or GED required.
- 1–3 years of experience in the building-material industry with basic knowledge of products and applications required.
- Ability to operate a computer, calculator, and cash register.
- Knowledge of building supplies, applications, related equipment, and/or the construction industry.
- Good interpersonal and customer-relations skills and excellent oral and written communication skills.
- Familiarity with inventory and inventory control.
- Must be able to walk throughout yards, plants, and offices.
Nice To Haves
- 1–3 years of inside sales experience preferred.
Responsibilities
- Respond to customer inquiries about product selection, order placement, prices and quotations, complaints, and delivery and installation scheduling.
- Initiate telephone calls to customers to generate sales.
- Obtain orders from customers and sales representatives; enter work orders, credit returns, return authorizations, pick tickets, and service requests; and file paperwork.
- Coordinate purchases and deliveries of special products.
- Obtain information on pricing, specifications, product uses, and availability.
- Coordinate project schedules with outside sales representatives, jobsites, and assigned customers.
- Maintain stock levels on the sales floor and in the stockroom.
- Research credits, returns, and late payments as needed.
- Check back orders and resolve outstanding issues; solve billing problems and compile data for closing.
- Handle special orders and advanced pricing and assist with pricing and special price lists.
- Develop and grow professional relationships with customers.
- Resolve jobsite issues and customer problems.
- Perform other duties as assigned; comply with company policies and standards; adhere to workplace safety commitments; and participate in and complete assigned training.
Benefits
- Medical, dental, and vision coverage starting the first of the month after 30 days.
- 401(k) with company match.
- Paid time off and closed holidays.
- Employee discounts and company cookouts.
- Continuing education programs and paid training.
- Opportunities for promotion from within.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
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