Inside Sales Representative

Arrow Exterminators•Fort Worth, TX

About The Position

Arrow Exterminators is hiring a full-time Inside Sales Representative to sell additional services to existing and former customers by phone and provide administrative support to service centers. The role includes answering inbound calls, scheduling services, managing payment data, and meeting daily call-volume standards while delivering exceptional customer service. Compensation includes an hourly rate plus commissions. The representative introduces and explains services suited to customer needs, enrolls customers in services, and partners with Outside Sales to generate leads and appointments. The role works on lead-generating programs developed by the corporate Inside Sales Department and receives coaching and support from regional training managers. Representatives record customer interactions and call activity in the customer relations management system, and assist with calls related to scheduling, billing, and problem resolution. Arrow Exterminators is a family-owned and operated company founded in 1964, serving 16 states. It describes its culture as family-oriented and offers competitive compensation and a benefits package. The company is an Equal Opportunity Employer, supports hiring and service opportunities for veterans and active-duty military members, and conducts pre-employment drug screens and background checks.

Requirements

Previous customer service experience is preferred.
Excellent telephone skills.
Basic computer skills.
Ability to pass and maintain any state regulatory agency-required licensing or certification exams.
Ability to pass internal technical exams.
High school diploma or equivalent.
Ability to work a minimum 40-hour work week.
Willingness to work minimal overtime as needed.

Nice To Haves

Previous customer service experience.

Responsibilities

Sell and explain additional services to existing, former, and potential customers by phone, and enroll customers in services that meet their needs.
Meet daily call-volume standards while providing exceptional customer service.
Generate leads and appointments through telephone conversations in partnership with Outside Sales.
Work on lead-generating programs created by the corporate Inside Sales Department.
Document customer interactions and call activity in the customer relations management system.
Answer inbound calls for scheduling, billing, and problem resolution.
Schedule services and manage payment data.
Provide administrative support to service centers.