Inside Sales Representative
Olympic Steel • Milford, CT2d • Onsite
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Inside Sales Representative
Olympic Steel•Milford, CT
•Onsite
About The Position
The Inside Sales Representative is responsible for maintaining, growing and servicing existing and new accounts, proactively identifying sales opportunities for Outside Sales Representatives, creating opportunities to up-sell and cross-sell existing accounts, reactivating inactive accounts and identifying new account opportunities. Additionally, the Inside Sales Rep will partner closely with Outside Sales to establish strong, long-term relationships with customers, ensure high quality customer service to all external customers, execute on-time delivery according to customer expectations, inform customers of delivery set-backs and changes in order status while managing the order entry process, troubleshoot problems and rectify complaints and claims. Other responsibilities include developing individual quotes and contract pricing, expediting orders with short lead times or unusual requirements, ensuring correct inventory is in stock to support general sales, proactively identifying customer needs and advising customers of potential issues, and partnering with Outside Sales to develop marketing plans and strategies.
Requirements
- Associate or Bachelor’s degree in a related field
- 2+ years of experience in an Inside Sales role within the steel/metals industry
- Strong customer service and sales aptitude
- Desire to build client relationships and increase sales knowledge/experience
- Demonstrated ability to work in a team environment while managing individual goals and objectives
- Ability to work effectively in a diverse community
- High energy and drive
- Strong business and data analysis skills
- Excellent prioritization, organizational and time management skills
- Outstanding oral and written communication skills
- Working knowledge with Microsoft Suite, most notably Excel and Office
Responsibilities
- Maintaining, growing, and servicing existing and new accounts
- Proactively identifying sales opportunities for Outside Sales Representatives
- Creating opportunities to up-sell and cross-sell existing accounts
- Reactivating inactive accounts
- Identifying new account opportunities
- Partnering closely with Outside Sales to establish strong, long-term relationships with customers
- Ensuring high-quality customer service to all external customers
- Executing on-time delivery according to customer expectations
- Informing customers of delivery set-backs and changes in order status
- Managing the order entry process
- Troubleshooting problems and rectifying complaints and claims
- Developing individual quotes and contract pricing
- Expediting orders with short lead times or unusual requirements
- Ensuring correct inventory is in stock to support general sales
- Proactively identifying customer needs and advising customers of potential issues
- Partnering with Outside Sales to develop marketing plans and strategies
Benefits
- medical
- dental
- vision benefits
- paid holidays
- vacation
- 401(k) match
- tuition reimbursement
- various opportunities to earn cash bonuses
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
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