Retail Store Associate Jobs

About The Position

Requirements

• High school diploma or GED.
• At least 6 months of customer service and/or sales experience; retail experience preferred.
• Passion for customer satisfaction and ability to balance customer experience with performance goals.
• Willingness to work alongside peers and store leaders, learn and share best practices, and help resolve customer issues.
• Competitive drive and confidence to succeed in a fast-paced sales environment.
• At least 18 years of age.
• Legally authorized to work in the United States.

Nice To Haves

• Retail environment experience.

Responsibilities

• Engage proactively with a broad range of customers in a high-traffic retail environment, using digital tools and effective communication to educate customers and showcase T-Mobile solutions.
• Use digital self-service tools during customer interactions and onboarding, identify customer needs, and apply solution-based selling techniques to demonstrate the value of T-Mobile products and services.
• Recommend wireless and onboarding solutions that help customers understand self-service options and use the T-Mobile app.
• Complete training on the T-Mobile in-store experience, products, processes, systems, and reference resources; review personal results, promotions, and Hub updates to remain customer-ready.
• Continuously learn and improve skills to provide a strong customer experience.
• Partner with nearby store locations to support complete customer onboarding.
• Practice skills, share knowledge, support store operations, and perform opening and closing procedures.
• Carry keys to kiosk cabinets, secure kiosks and assets, and report lost keys or assets to a manager.
• Build rapport, trust, and loyalty with customers; provide exceptional service and work to exceed customer expectations.
• Proactively contact potential customers to drive sales; follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers.
• Perform price overrides for specialty offers specific to National Retail.
• Build relationships with nearby leadership and teams to support customers with account setup, device support, and account servicing.
• Meet sales performance targets and quality-of-sale metrics.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Free, year-round access to money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off.
• Up to 12 paid holidays.
• Paid parental and family leave.
• Family building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.
• Hourly training pay of $5.00 per hour during the initial training period.
• Eligible for an annualized incentive target of $18,000 per year after training, with actual incentives varying by performance and full-time status.
• Guaranteed earnings of $20 per hour inclusive of base pay and incentives.