Mobile Associate, Store-in-Store - Retail Sales

T-Mobile USA•Kansas City, MO

About The Position

Mobile Associates, Store-in-Store, are part of T-Mobile's Retail Team and represent the T-Mobile brand within National Sales partner locations. They engage customers in a high-traffic retail environment, identify customer needs, explain and demonstrate products and services, and recommend wireless solutions. Associates use digital self-service tools and help customers learn to manage their wireless needs through the T-Mobile app. They aim to exceed sales, customer experience, and quality-of-sale targets while building lasting customer relationships. The role includes completing training on the in-store experience, products, processes, systems, and resources; keeping up to date on personal results and promotions; and practicing and sharing knowledge with colleagues. Associates work with nearby store teams to support onboarding, device support, account setup, and servicing. They also perform store operations and opening and closing procedures, including securing kiosk cabinets and assets and reporting lost keys or assets. The position may involve proactive customer outreach, follow-up, referrals, Be Back processes, and price overrides for National Retail specialty offers. The position offers an hourly base pay of $18.00, plus $5.00 per hour in training pay during on-the-job training within the first 90 days. After training, associates promote to Mobile Expert and become eligible for an annualized incentive target of $18,000; actual incentives vary by performance and full-time status. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. Employees are also eligible for an annual stock grant.

Requirements

High school diploma or GED.
At least 18 years of age.
Legally authorized to work in the United States.
Required skills: coaching, communication, consultative selling, customer communications, customer education, customer engagement, customer needs identification, customer referrals, customer satisfaction management, customer service, leadership, product knowledge, relationship building, sales, sales prospecting, and sales techniques.

Nice To Haves

Six months of customer service and/or sales experience; retail environment preferred.

Responsibilities

Engage a broad range of customers in a high-traffic retail environment, using digital tools and effective communication to educate them about T-Mobile solutions.
Identify customer needs and use solution-based selling to demonstrate and recommend T-Mobile products and services.
Help customers onboard and learn to use digital self-service tools, including the T-Mobile app, for their wireless needs.
Complete training on the in-store experience, products, processes, systems, and reference resources, and continue improving product and customer-service skills.
Review personal results, current promotions, and Hub updates to remain prepared to serve customers.
Partner with nearby store locations to fully onboard customers and support account setup, device support, and account servicing.
Practice skills, share knowledge, and perform store operations, opening, and closing procedures.
Carry kiosk cabinet keys, lock and secure kiosks and assets, and report lost keys or assets to a manager.
Proactively contact potential customers to drive sales, follow up with customers, capture referrals, manage Be Back processes, and build customer relationships.
Perform price overrides for specialty offers specific to National Retail.
Build relationships with nearby leadership and teams to support the customer experience.