Sales & Information Associate, Retail Store in Flagstaff, AZ
About The Position
Western National Parks Association (WNP), a nonprofit partner of the National Park Service and the United States Forest Service, is seeking a part-time Retail Store Associate to support the daily retail operations of Sunset Crater National Monument and Wupatki National Monument in Flagstaff, Arizona. The retail store extends the public lands experience, and revenue supports education, research, public lands projects, and community engagement at national park and forest service units across the western United States. The associate supports store functions, including sales and customer service, and maintains positive, productive relationships with National Park partners. The role also involves helping visitors understand the educational value of store products and supporting memorable visitor experiences. Approximately 24 hours per week.
Requirements
- High school diploma or GED, unless currently a high school student.
- Valid REAL ID driver’s license.
- Computer skills, including use of the Internet, databases, and Microsoft Office applications—primarily Word, Excel, PowerPoint, Outlook, and SharePoint.
- Knowledge of office equipment, including computers, printers, calculators, multiline touch-tone phones, filing cabinets, photocopiers, and dollies.
- Planning, organization, analysis, problem-solving, multitasking, and communication skills.
- Ability to pass the NPS background check required for security clearance and Western National Parks Association’s independent employment background screening, which may include employment, education, criminal, SSN verification, and professional reference checks.
Nice To Haves
- Prior retail and point-of-sale system experience.
Responsibilities
- Support day-to-day retail store operations.
- Provide excellent visitor and customer service.
- Complete sales transactions.
- Assist retail manager(s), as directed, with inventory, receiving, stocking, cleaning, organizing, and merchandising.
- Maintain clean and effective product merchandising.
- Learn the educational value of store products and communicate their significance to visitors.
- Assist with special events, including events after normal business hours and on weekends, as requested.
- Help conduct physical inventory cycles and year-end counts to ensure inventory accuracy.
- Act as an ambassador of WNP and the NPA to help ensure park visitors have meaningful and memorable experiences.
- Maintain positive, productive relationships with National Park partners.
Benefits
- 403(b) retirement plan with employee match.
- Employee Assistance Program (EAP).
- Health and wellness resources.
- 15% discount on employee purchases in store.
- Employee referral bonuses.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
