Service Advisor - Flagstaff, AZ

Velocity Vehicle Group•Flagstaff, AZ

2d•$23 - $24

About The Position

Velocity Vehicle Group is hiring a Service Advisor to provide customer service in its truck maintenance area. The Service Advisor greets customers, listens to their vehicle concerns, conducts inspections, checks for recalls, retrieves vehicle information, and explains estimates and service timelines. The role also involves verifying warranty and service contract coverage, preparing repair orders, obtaining approvals, monitoring repairs, and keeping customers updated through completion. The Service Advisor handles related administrative tasks as needed, including warranty documentation and customer relations. When work is complete, the advisor reviews jobs, contacts customers, collects payment, and closes service orders. The position pays $23–$24 per hour based on experience and qualifications, plus commission, and is full-time.

Requirements

Proven technical expertise.
Knowledge of trucks and parts.
Excellent customer service skills.
Excellent communication skills.
Excellent problem-solving skills.
Strong organizational skills.
Excellent time management skills.
Ability to work in a fast-paced environment.
Ability to work well with internal and external customers.
Ability to lift up to 50 pounds at times.
Must pass a post-offer drug screening, physical examination including a lift test, and background check.

Responsibilities

Greet customers when they arrive in the maintenance area.
Listen to customers’ descriptions of vehicle symptoms, clarify problems, and conduct inspections.
Proactively check for recalls and retrieve vehicle mileage and VIN information.
Review vehicle maintenance records and service schedules.
Submit documentation for warranty repair orders and perform administrative duties as needed.
Explain estimates and timelines, provide daily updates, and maintain customer rapport.
Call customers when jobs are complete and trucks are ready for pickup.
Verify warranty and service contract coverage by reviewing records and explain provisions and exclusions.
Prepare repair orders describing symptoms, problems, causes, and required repairs or services.
Obtain approval signatures, enter repair orders into the service database, and send them to the Estimator and Dispatcher.
Monitor repair work to help ensure vehicles are ready when promised.
Print warranty documents and repair orders, and issue sublet purchase order numbers.
Review completed jobs, collect payment, and close jobs.