Mobile Associate, Store In Store - Retail Sales

T-Mobile•Lake Elsinore, CA

4d•Onsite

About The Position

Store-in-Store Mobile Associates represent T-Mobile inside a warehouse or club kiosk, engaging customers in a high-traffic retail environment. They educate customers about products, demonstrate technology, recommend solutions, and explain the value of T-Mobile warehouse/club member benefits. The role emphasizes outstanding customer experiences, strong customer relationships, and sales. Associates complete training on the store-in-store experience, products, skills, processes, systems, and reference resources. They practice and share knowledge while supporting store operations. After completing on-the-job training within the first 90 days, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000. The role pays a base rate of $19.50 per hour, plus $5.00 per hour during training; T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives.

Requirements

High school diploma or GED.
Communication skills.
Relationship-building skills.
Customer education skills.
Sales skills.
Customer communication skills.
Customer satisfaction management skills.
Product knowledge.
Leadership skills.
Customer referral skills.
Sales prospecting skills.
Sales techniques.
Consultative selling skills.
Customer service skills.
Customer engagement skills.
Coaching skills.
Customer needs identification skills.
At least 18 years of age.
Legally authorized to work in the United States.

Nice To Haves

Six months of customer service and/or sales experience in a retail environment.

Responsibilities

Proactively engage a broad range of customers in a high-traffic retail environment.
Use digital tools and effective communication to educate customers and showcase T-Mobile warehouse/club member benefits.
Complete training on the store-in-store experience, new skills, products, processes, systems, and reference resources.
Practice skills, share knowledge, and support store operations.
Provide friendly, personalized service by matching the customer's pace and building rapport, trust, and loyalty.
Attract potential customers to drive sales activity.
Follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers.
Exceed customer expectations and provide exceptional customer service.