Mobile Associate, Store-in-Store, Retail Sales

T-Mobile • The Villages, FL

4d

About The Position

Mobile Associates, Store-in-Store are part of T-Mobile’s Retail Team, representing the brand within National Sales partner locations. They create customer engagement and excitement around T-Mobile products and services in a high-traffic retail environment. The role focuses on building customer relationships, identifying needs, educating customers, demonstrating solutions, and recommending products and services. Associates are expected to meet sales and quality-of-sale targets while providing exceptional customer experiences.

Associates use digital tools and self-service resources during customer interactions and onboarding, including helping customers understand and use the T-Mobile app. They complete training on the in-store experience, products, processes, and systems, and stay informed about promotions and updates. The role also involves coordinating with nearby stores and teams to support onboarding, device assistance, and account servicing. During the first 90 days, associates receive on-the-job training and are eligible for hourly training pay; after completing training, they promote to the Mobile Expert role and become eligible for an annualized incentive target.

Requirements

• High school diploma or GED.
• At least 6 months of customer service and/or sales experience; retail experience preferred.
• Passion for customer satisfaction and ability to balance customer experience with performance goals.
• Willingness to work alongside peers and store leaders, learn and share best practices, and help resolve customer issues.
• Competitive drive and confidence to succeed in a fast-paced sales environment.
• At least 18 years of age.
• Legally authorized to work in the United States.

Nice To Haves

• Retail environment experience.

Responsibilities

• Engage proactively with a broad range of customers in a high-traffic retail environment, using digital tools and effective communication to educate customers and showcase T-Mobile solutions.
• Use digital self-service tools during customer interactions and onboarding, identify customer needs, and apply solution-based selling techniques to demonstrate the value of T-Mobile products and services.
• Recommend wireless and onboarding solutions that help customers understand self-service options and use the T-Mobile app.
• Complete training on the T-Mobile in-store experience, products, processes, systems, and reference resources; review personal results, promotions, and Hub updates to remain customer-ready.
• Continuously learn and improve skills to provide a strong customer experience.
• Partner with nearby store locations to support complete customer onboarding.
• Practice skills, share knowledge, support store operations, and perform opening and closing procedures.
• Carry keys to kiosk cabinets, secure kiosks and assets, and report lost keys or assets to a manager.
• Build rapport, trust, and loyalty with customers; provide exceptional service and work to exceed customer expectations.
• Proactively contact potential customers to drive sales; follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers.
• Perform price overrides for specialty offers specific to National Retail.
• Build relationships with nearby leadership and teams to support customers with account setup, device support, and account servicing.
• Meet sales performance targets and quality-of-sale metrics.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Free, year-round access to money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off.
• Up to 12 paid holidays.
• Paid parental and family leave.
• Family building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.
• Hourly training pay of $5.00 per hour during the initial training period.
• Eligible for an annualized incentive target of $18,000 per year after training, with actual incentives varying by performance and full-time status.
• Guaranteed earnings of $20 per hour inclusive of base pay and incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED