Mobile Associate
T-Mobile USA • Newark, DE3d • Onsite
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Mobile Associate, Store-in-Store - Retail Sales
T-Mobile USA•Newark, DE
•Onsite
About The Position
Store-in-Store Mobile Associates represent T-Mobile inside a warehouse or club kiosk, engaging customers in a high-traffic retail environment. They educate customers, demonstrate products, recommend solutions, and explain the value of T-Mobile’s warehouse or club member benefits. The role involves using digital tools, communicating effectively, and building rapport, trust, and customer loyalty while providing an excellent customer experience. Associates complete training on the store-in-store experience, products, processes, systems, and reference resources. They practice skills, share knowledge, and support store operations while continuing to develop their capabilities. Associates proactively attract potential customers, drive sales activity, follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers. After completing on-the-job training, associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000; actual incentives vary based on performance and full-time status. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives.
Requirements
- High school diploma or GED.
- At least 18 years of age.
- Legally authorized to work in the United States.
- Required skills: communication, relationship building, customer education, sales, customer communications, customer satisfaction management, product knowledge, leadership, customer referrals, sales prospecting, sales techniques, consultative selling, customer service, customer engagement, coaching, and customer needs identification.
Nice To Haves
- Six months of customer service and/or sales experience in a retail environment.
Responsibilities
- Proactively engage a broad range of customers in a high-traffic retail environment.
- Use digital tools and effective communication to educate customers and demonstrate the value of T-Mobile’s warehouse or club member benefits.
- Complete training on the store-in-store experience, products, processes, systems, and reference resources.
- Practice skills, share knowledge, and perform store operations.
- Provide friendly, exceptional customer service and build rapport, trust, and loyalty while exceeding customer expectations.
- Proactively attract potential customers to drive sales activity.
- Follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers.
Benefits
- Competitive base salary and compensation package.
- Annual stock grant.
- Employee stock purchase plan.
- 401(k).
- Access to free, year-round money coaches.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Flexible spending account.
- Paid time off and up to 12 paid holidays.
- Paid parental and family leave.
- Family building benefits.
- Back-up care.
- Enhanced family support.
- Childcare subsidy.
- Tuition assistance.
- College coaching.
- Short- and long-term disability coverage.
- Voluntary accidental death and dismemberment coverage.
- Voluntary accident coverage.
- Voluntary life insurance.
- Voluntary disability insurance.
- Voluntary long-term care insurance.
- Mobile service and home internet discounts for eligible employees.
- Pet insurance for eligible employees.
- Commuter and transit programs for eligible employees.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
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