Mobile Associate, Store-in-Store - Retail Sales

T-Mobile USA•Clarksville, IN

About The Position

The Mobile Associate is the face of T-Mobile inside a warehouse or club kiosk, delivering engaging customer experiences in a high-traffic retail environment. The role involves educating customers, demonstrating products, recommending solutions, and explaining the value of T-Mobile’s warehouse and club member benefits. Associates complete training on the store-in-store experience, products, processes, systems, and reference resources, and continue developing their skills through practice and knowledge sharing. After completing on-the-job training, associates promote to the Mobile Expert role and become eligible for an annualized incentive target.

Requirements

High school diploma or GED.
Effective at balancing customer experience and performance goals.
Desire to contribute to the T-Mobile store team and willingness to work alongside peers and store leaders, learn and share knowledge, serve customers, and resolve issues.
Competitive drive and confidence to succeed in a fast-paced sales environment.
At least 18 years of age.
Legally authorized to work in the United States.

Nice To Haves

Six months of customer service and/or sales experience in a retail environment.

Responsibilities

Proactively engage a broad range of customers in a high-traffic retail environment.
Use digital tools and effective communication to educate customers and showcase the value of T-Mobile’s warehouse and club member benefits.
Complete training on the store-in-store experience, products, processes, systems, and reference resources.
Practice skills, share knowledge, and participate in store operations.
Provide friendly, personalized service by building rapport, trust, and loyalty and by resolving customer issues.
Attract potential customers to drive sales activity.
Follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers.

Benefits

Competitive base salary and compensation package.
Annual stock grant.
Employee stock purchase plan.
401(k).
Access to free, year-round money coaches.
Medical, dental, and vision insurance.
Flexible spending account.
Paid time off and up to 12 paid holidays.
Paid parental and family leave.
Family building benefits, back-up care, enhanced family support, and childcare subsidy.
Tuition assistance and college coaching.
Short- and long-term disability coverage.
Voluntary AD&D, accident, life, disability, and long-term care insurance.
Mobile service and home internet discounts for eligible employees.
Pet insurance for eligible employees.
Commuter and transit programs for eligible employees.