Mobile Associate, Store-In-Store - Retail Sales, Bilingual, Spanish Preferred
About The Position
T-Mobile Store-in-Store Mobile Associates represent the company in a warehouse or club kiosk setting. They work in a high-traffic retail environment, engaging customers, explaining and demonstrating products, and recommending solutions that help customers stay connected. The role emphasizes delivering excellent, personalized customer experiences and communicating the value of T-Mobile's warehouse and club member benefits. Associates complete training in the store-in-store experience, products, processes, systems, and reference resources, and continue developing their skills through practice, knowledge sharing, and store operations. After completing on-the-job training, associates promote to the Mobile Expert role and become eligible for an annualized incentive target. Spanish is preferred.
Requirements
- High school diploma or GED.
- At least 18 years of age.
- Legally authorized to work in the United States.
- Required skills include communication, relationship building, customer education, sales, customer communications, customer satisfaction management, product knowledge, leadership, customer referrals, sales prospecting, sales techniques, consultative selling, customer service, customer engagement, coaching, and identifying customer needs.
Nice To Haves
- Six months of customer service and/or sales experience in a retail environment.
- Spanish language skills.
Responsibilities
- Proactively engage a broad range of customers in a high-traffic retail environment.
- Use digital tools and effective communication to educate customers and showcase T-Mobile warehouse and club member benefits.
- Complete training on the store-in-store experience, products, processes, systems, and reference resources.
- Continuously develop skills through practice, knowledge sharing, and store operations.
- Provide friendly, personalized customer service, build rapport and trust, and exceed customer expectations.
- Proactively attract potential customers to drive sales activity at the location.
- Follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers.
Benefits
- Annual stock grant
- Employee stock purchase plan
- 401(k)
- Access to free, year-round money coaches
- Medical, dental, and vision insurance
- Flexible spending account
- Paid time off and up to 12 paid holidays
- Paid parental and family leave
- Family-building benefits
- Back-up care
- Enhanced family support
- Childcare subsidy
- Tuition assistance
- College coaching
- Short- and long-term disability coverage
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Mobile service and home internet discounts for eligible employees
- Pet insurance for eligible employees
- Commuter and transit programs for eligible employees
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
