Mobile Associate, Store-in-Store, Bilingual, Spanish Preferred
About The Position
T-Mobile Store-in-Store Mobile Associates represent T-Mobile in a warehouse or club kiosk, engaging customers in a high-traffic retail setting. They use digital tools and product knowledge to educate customers, demonstrate solutions, and recommend products and services, including warehouse or club member benefits. The role emphasizes friendly, personalized service, building rapport and trust, and exceeding customer expectations. Associates complete training in the Store-in-Store experience, products, processes, systems, and reference resources, and continually develop their skills through practice, knowledge sharing, and store operations. They attract prospective customers, drive sales activity, follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers. Within the first 90 days, associates receive on-the-job training and are eligible for hourly training pay; after completing training, they promote to Mobile Expert and become eligible for an annual incentive target.
Requirements
- High school diploma or GED.
- At least 18 years of age.
- Legally authorized to work in the United States.
- Required skills: communication, relationship building, customer education, sales, customer communications, customer satisfaction management, product knowledge, leadership, customer referrals, sales prospecting, sales techniques, consultative selling, customer service, customer engagement, coaching, and customer needs identification.
Nice To Haves
- Six months of customer service and/or sales experience in a retail environment (preferred).
- Spanish language skills (preferred, as indicated in the job title).
Responsibilities
- Proactively engage a broad range of customers in a high-traffic retail environment.
- Use digital tools and effective communication to educate customers and showcase T-Mobile warehouse or club member benefits.
- Complete training on the Store-in-Store experience, products, processes, systems, and reference resources.
- Practice skills, share knowledge, and participate in store operations while continuously improving customer service skills.
- Build rapport, trust, and loyalty by providing friendly, personalized service and exceeding customer expectations.
- Attract prospective customers and drive sales activity at the location.
- Follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers.
Benefits
- Annual stock grant
- Employee stock purchase plan
- 401(k)
- Access to free, year-round money coaches
- Medical insurance
- Dental insurance
- Vision insurance
- Flexible spending account
- Paid time off
- Up to 12 paid holidays
- Paid parental and family leave
- Family building benefits
- Back-up care
- Enhanced family support
- Childcare subsidy
- Tuition assistance
- College coaching
- Short- and long-term disability
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Mobile service and home internet discounts (eligible employees)
- Pet insurance (eligible employees)
- Commuter and transit programs (eligible employees)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
