Mobile Associate, Store-in-Store - Retail Sales, Bilingual

T-Mobile • Vernon Hills, IL

4d • Onsite

About The Position

Mobile Associates, Store-in-Store are part of T-Mobile’s Retail Team and represent the T-Mobile brand within National Sales partner locations. They engage customers in high-traffic retail environments, create excitement around T-Mobile products and services, identify customer needs, and recommend wireless solutions. They use digital tools and solution-based selling to demonstrate products, support onboarding, and help customers use self-service resources such as the T-Mobile app.

Associates complete training on the in-store experience, products, processes, systems, and reference resources, and keep up to date on personal results and promotions. They support store operations and opening and closing procedures, secure kiosk cabinets and assets, and report lost keys or assets. They also coordinate with nearby store teams and leadership to support customers with account setup, device support, and account servicing. Within the first 90 days, associates receive on-the-job training; after completing it, they promote to Mobile Expert and become eligible for an annualized incentive target.

Requirements

• High school diploma or GED.
• At least 18 years of age.
• Legally authorized to work in the United States.
• Coaching skills.
• Communication skills.
• Customer engagement skills.
• Customer needs identification skills.
• Customer service skills.
• Leadership skills.
• Product knowledge.
• Relationship-building skills.
• Sales skills and sales techniques.

Nice To Haves

• Six months of customer service and/or sales experience; retail experience preferred.

Responsibilities

• Proactively engage a broad range of customers in a high-traffic retail environment using digital tools and effective communication.
• Identify customer needs and use solution-based selling to demonstrate the value of T-Mobile products and services.
• Recommend wireless solutions and help customers learn to self-serve and use the T-Mobile app.
• Complete training on the T-Mobile in-store experience, products, processes, systems, and reference resources; review results and promotions to remain customer-ready.
• Continuously learn and improve skills, practice skills, share knowledge, and partner with nearby stores to support customer onboarding.
• Perform store operations and opening and closing procedures, carry kiosk cabinet keys, secure kiosks and assets, and report lost keys or assets to a manager.
• Build rapport, trust, and loyalty; provide exceptional customer service and work to exceed customer expectations.
• Proactively reach out to potential customers, follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers.
• Perform price overrides for specialty offers specific to National Retail.
• Build relationships with nearby leadership and teams to support account setup, device support, and account servicing.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Free, year-round money coaches.
• Annualized incentive target of $18,000 after promotion to Mobile Expert; actual incentives vary by performance and full-time status.
• Guaranteed earnings of $20 per hour inclusive of base pay and incentives.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off and up to 12 paid holidays.
• Paid parental and family leave.
• Family building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance and college coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D, accident, life, disability, and long-term care coverage.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED