Mobile Associate, Store-in-Store - Retail Sales, Bilingual

T-Mobile USA•Vernon Hills, IL

About The Position

Mobile Associates, Store-in-Store are part of T-Mobile’s Retail Team and represent the brand within National Sales partner locations. They engage customers in a high-traffic retail environment, build relationships, identify customer needs, and educate customers about T-Mobile products and services. The role focuses on solution-based selling, customer experience, sales performance, and helping customers learn to use digital self-service tools and the T-Mobile app. Associates complete training on the in-store experience, products, processes, systems, and resources, and stay current on personal results and promotions. They work with nearby stores and teams to support onboarding, account setup, device support, and account servicing. The position also involves store operations, opening and closing procedures, securing kiosk equipment and assets, and following up with prospective and existing customers. The role pays a base rate of $19.50 per hour, plus $5.00 per hour in training pay during the first 90 days. After training, associates promote to Mobile Expert and may qualify for an annualized incentive target of $18,000. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. Actual incentives vary with performance and full-time status.

Requirements

High school diploma or GED.
At least 18 years of age.
Legally authorized to work in the United States.
Required skills: coaching, communication, customer engagement, customer needs identification, customer service, leadership, product knowledge, relationship building, sales, and sales techniques.

Nice To Haves

Six months of customer service and/or sales experience; retail experience preferred.

Responsibilities

Engage proactively with a broad range of customers in a high-traffic retail environment.
Use digital tools, communicate effectively, educate customers, and demonstrate the value of T-Mobile solutions.
Leverage digital self-service tools during customer interactions and the onboarding process.
Identify customer needs and use solution-based selling techniques to demonstrate T-Mobile products and services.
Recommend wireless solutions and help customers understand how to use the T-Mobile app and self-service tools.
Complete training on the T-Mobile in-store experience, products, processes, systems, and reference resources.
Review personal results, current promotions, and Hub updates to remain customer-ready.
Continuously learn and improve skills to provide a strong customer experience.
Partner with nearby store locations to fully onboard customers.
Practice skills, share knowledge, and perform store operations, opening, and closing procedures.
Carry kiosk cabinet keys, secure kiosks and assets, and report lost keys or assets to a manager.
Build rapport, trust, and loyalty by providing friendly, engaging service tailored to each customer.
Reach out to potential customers, follow up with customers, capture referrals, and manage Be Back processes.
Perform price overrides for specialty offers specific to National Retail.
Build relationships with nearby leadership and teams to support account setup, device support, and account servicing.
Meet sales performance targets and quality-of-sale metrics while providing exceptional customer experiences.