Mobile Associate, Store-in-Store, Retail Sales
About The Position
Store-in-Store Mobile Associates represent T-Mobile inside a warehouse or club kiosk, helping customers in a high-traffic retail environment. They educate customers about products and services, demonstrate solutions, and recommend options that meet customer needs. Associates use digital tools and their product knowledge to explain the value of T-Mobile’s warehouse and club member benefits and provide an outstanding customer experience. Associates complete training on the store-in-store experience, products, processes, systems, and reference resources, and continue to develop their skills through practice and knowledge sharing. They work with peers and store leaders to support store operations, resolve customer issues, and build rapport, trust, and loyalty. After completing on-the-job training, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target. The role offers an hourly base pay of $18.00, plus $5.00 per hour in training pay during the first 90 days. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives.
Requirements
- High school diploma or GED.
- At least 18 years of age.
- Legally authorized to work in the United States.
- Effective at balancing customer experience and performance goals.
- Willingness to work alongside peers and store leaders, learn and share knowledge, serve customers, and resolve issues.
- Competitive drive and confidence to succeed in a fast-paced sales environment.
Nice To Haves
- Six months of customer service and/or sales experience in a retail environment.
Responsibilities
- Proactively engage a broad range of customers in a high-traffic retail environment.
- Use digital tools and effective communication to educate customers and showcase the value of T-Mobile’s warehouse or club member benefits.
- Complete training on the store-in-store experience, new skills, products, processes, systems, and reference resources.
- Continuously learn and improve customer service skills; practice skills and share knowledge with teammates.
- Support store operations and provide resolutions to customer issues.
- Build rapport, trust, and loyalty by providing friendly, personalized service and exceeding customer expectations.
- Proactively attract potential customers to drive sales activity at the location.
- Follow up with customers, collect referrals, handle Be Back processes, and form relationships with new and existing customers.
Benefits
- Competitive base salary and compensation package.
- Annual stock grant.
- Employee stock purchase plan.
- 401(k).
- Access to free, year-round money coaches.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Flexible spending account.
- Paid time off.
- Up to 12 paid holidays.
- Paid parental and family leave.
- Family building benefits.
- Back-up care.
- Enhanced family support.
- Childcare subsidy.
- Tuition assistance.
- College coaching.
- Short- and long-term disability coverage.
- Voluntary accidental death and dismemberment coverage.
- Voluntary accident coverage.
- Voluntary life insurance.
- Voluntary disability insurance.
- Voluntary long-term care insurance.
- Mobile service and home internet discounts for eligible employees.
- Pet insurance for eligible employees.
- Commuter and transit programs for eligible employees.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
