Retail Store Associate

Rowan•Palm Beach, FL

4d•$15 - $19•Onsite

About The Position

Rowan is seeking an enthusiastic, customer-focused Studio Sales Associate for its Gardens Mall studio. The associate creates a welcoming piercing and shopping experience, helps customers with ear piercings and jewelry selections, and maintains the studio’s cleanliness and safety standards. The role brings Rowan’s brand, product knowledge, and ear-stacking styling to life through customer interactions. This hourly, non-exempt position reports to the Studio Manager.

Requirements

Must be able to work weekends, nights, and holidays.
Strong communication skills.
Strong basic math skills.
Able to lift up to 25 pounds and perform tasks that may include climbing ladders, bending, lifting, pushing, and reaching above and below the waist.
Able to stand for a full eight-hour shift.
Demonstrates commitment and follows through on commitments.

Nice To Haves

Retail or service industry experience.
Interest in jewelry and helping customers choose earrings.
Independent thinker with a can-do attitude.
Delivers exceptional customer service.
Thrives in a busy environment and stays productive during quieter periods.
Enjoys spending time with people and is friendly, outgoing, and easy to get along with.
Enjoys being part of a team and is flexible and willing to help.

Responsibilities

Greet and welcome customers, helping create a celebratory environment.
Check customers in or help them book appointments using POS, technology, and software systems.
Help customers choose and style piercings and hypoallergenic non-piercing jewelry.
Answer customer questions about piercing procedures, aftercare, and products in person and by phone.
Promote and upsell Rowan products, including non-piercing jewelry and aftercare kits.
Maintain current knowledge of product materials, styles, and care instructions.
Meet or exceed individual sales targets and performance metrics by communicating the value of Rowan’s services and products and converting piercing customers into non-piercing jewelry customers.
Keep the studio clean, organized, and stocked with necessary supplies.
Follow health and safety regulations, especially those related to piercing procedures and hygiene.
Assist managers with receiving, restocking, pricing, displaying, cleaning, and maintaining inventory and visual displays.
Work with the Studio Manager and Studio Nurse Piercers to provide seamless customer service.
Participate in team meetings and training sessions to improve skills and product knowledge.
Support studio-wide goals and contribute to a positive work environment.
Accurately process sales, returns, and exchanges.
Conduct stock checks and replenish displays as needed.
Maintain accurate customer records, including consent and waiver forms and aftercare instructions.