Mobile Associate, Store in Store - Retail Sales

T-Mobile • Salina, KS

4d • Onsite

About The Position

T-Mobile Store-in-Store Mobile Associates represent T-Mobile in a warehouse or club kiosk setting. They work in a high-traffic retail environment, engaging customers and using digital tools to educate them, demonstrate products, and recommend solutions. The role focuses on delivering excellent customer experiences, building relationships, and helping customers find ways to stay connected.

Associates complete training on the store-in-store experience, products, processes, systems, and reference resources, and continue developing their skills through practice and knowledge sharing. During the first 90 days, associates receive on-the-job training and are eligible for hourly training pay. After training, they promote to the Mobile Expert role and become eligible for an annualized incentive target. The position offers an hourly base pay of $18.00, plus $5.00 per hour training pay during the training period. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. Incentives vary by performance and full-time status.

T-Mobile provides a Total Rewards package that includes wealth-building opportunities and a range of benefits for eligible employees. The company describes career development as a range of growth opportunities.

Requirements

• High school diploma or GED.
• At least 18 years of age.
• Legally authorized to work in the United States.
• Required skills include communication, relationship building, customer education, sales, customer communications, customer satisfaction management, product knowledge, leadership, customer referrals, sales prospecting, sales techniques, consultative selling, customer service, customer engagement, coaching, and customer needs identification.

Nice To Haves

• Six months of customer service and/or sales experience in a retail environment.

Responsibilities

• Proactively engage a broad range of customers in a high-traffic retail environment.
• Use digital tools and effective communication to educate customers and showcase T-Mobile warehouse or club member benefits.
• Complete training on the store-in-store experience, products, skills, processes, systems, and reference resources.
• Practice skills, share knowledge, and support store operations.
• Provide friendly, exceptional customer service and exceed customer expectations.
• Build rapport, trust, and loyalty by connecting with customers, matching their pace, and identifying their needs.
• Proactively attract potential customers to drive sales activity at the location.
• Follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off.
• Up to 12 paid holidays.
• Paid parental and family leave.
• Family building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED