Mobile Associate, Store-in-Store - Retail Sales

T-Mobile USA•Hot Springs, AR

About The Position

Mobile Associates, Store-in-Store, represent T-Mobile within National Sales partner locations. In a high-traffic retail environment, they engage customers, build relationships, identify needs, and educate, demonstrate, and recommend T-Mobile products and services. The role focuses on achieving sales and quality-of-sale goals while providing an exceptional customer experience and helping customers use digital self-service tools, including the T-Mobile app. Associates complete training and continue building their product, process, and systems knowledge. They work with nearby store teams and leadership to support customers with account setup, device support, and account servicing. The role includes store operations and opening and closing procedures, securing kiosk cabinets and assets, and reporting lost keys or assets to a manager. Associates may perform price overrides for specialty offers specific to National Retail. The position offers an hourly base pay of $18.00, plus $5.00 per hour in training pay during the first 90 days. After training, associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000, which varies based on performance and full-time status. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. Employees are also eligible for an annual stock grant.

Requirements

High school diploma or GED.
At least 6 months of customer service and/or sales experience.
Passion for customer satisfaction and a customer-advocate approach; ability to connect authentically and balance customer experience with performance goals.
Desire to contribute to a T-Mobile store team and willingness to collaborate with peers and store leaders, learn and share best practices, serve customers, and resolve issues.
Competitive drive and confidence to succeed in a fast-paced sales environment.
At least 18 years of age.
Legally authorized to work in the United States.

Nice To Haves

Retail environment experience is preferred.

Responsibilities

Proactively engage a broad range of customers in a high-traffic retail environment, using digital tools and effective communication to educate customers and showcase T-Mobile solutions.
Use digital self-service tools during customer interactions and onboarding, and help customers understand how to use the T-Mobile app for wireless needs.
Identify customer needs and use solution-based selling to demonstrate and recommend T-Mobile products and services.
Meet sales performance targets, provide exceptional customer experiences, and meet quality-of-sale metrics.
Complete training on the in-store experience, products, skills, processes, systems, and reference resources; review personal results, promotions, and Hub updates to stay customer-ready.
Continue learning and improving skills to provide a strong customer experience.
Partner with nearby store locations and teams to support customer onboarding, account setup, device support, and account servicing.
Practice skills, share knowledge, and carry out store operations, opening procedures, and closing procedures.
Carry kiosk cabinet keys, secure kiosks and assets, and report lost keys or assets to a manager.
Build rapport, trust, and loyalty by adapting to customer needs and pace and providing friendly, engaging service.
Reach out to potential customers, follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers.
Perform price overrides for specialty offers specific to National Retail.
Build relationships with nearby leadership and teams to support the customer experience.