P-Mobile Associate, Store in Store - Retail Sales

T-Mobile•Toa Baja, PR

About The Position

Mobile Associates, Store-in-Store are part of T-Mobile’s Retail Team and represent the brand within National Sales partner locations. They engage customers in a high-traffic retail environment, build relationships through meaningful interactions, identify customer needs, and educate customers about T-Mobile products and services. Associates use digital tools and solution-based selling to recommend wireless solutions and help customers use self-service tools, including the T-Mobile app. They are expected to meet sales and quality targets while providing an exceptional customer experience. The role includes completing training on T-Mobile’s in-store experience, products, processes, systems, and resources; collaborating with home-store teams to onboard customers; practicing and sharing skills; and supporting store operations, including opening and closing procedures. Associates also reach out to potential customers, follow up, capture referrals, manage Be Back processes, and work with nearby leadership and teams to support customers with account setup, device support, and account servicing. During the first 90 days, associates receive on-the-job training and hourly training pay. After training, they promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000.

Requirements

High school diploma or GED.
At least 6 months of customer service and/or sales experience.
At least 18 years of age.
Legally authorized to work in the United States.
Customer advocacy and the ability to balance customer experience with performance goals.
Willingness to work alongside peers and store leaders, learn and share best practices, serve customers, and resolve issues.
Competitive drive and confidence to succeed in a fast-paced sales environment.

Nice To Haves

Retail environment experience is preferred.

Responsibilities

Proactively engage a broad range of customers in a high-traffic retail environment.
Use digital tools to communicate with customers, educate them, and demonstrate the value of T-Mobile solutions.
Leverage digital self-service tools during customer interactions and onboarding.
Identify customer needs and use solution-based selling to demonstrate and recommend T-Mobile products and services.
Help customers understand how to self-serve and use the T-Mobile app for wireless needs.
Complete training on the in-store experience, products, processes, systems, and reference resources; continue learning and improving skills.
Partner with home-store locations to properly onboard customers.
Practice skills, share knowledge, and participate in store operations, including opening and closing procedures.
Provide exceptional service and build rapport, trust, and loyalty with customers.
Reach out to potential customers, follow up, capture referrals, manage Be Back processes, and build relationships with new and existing customers.
Build relationships with nearby leadership and teams to support account setup, device support, and account servicing.
Meet performance targets through sales, customer experience, and quality of sale.

Benefits

Competitive base salary and compensation package.
Annual stock grant.
Employee stock purchase plan.
Puerto Rico Tax-Deferred Savings Plan.
Access to free, year-round money coaches.
Medical insurance.
Dental insurance.
Vision insurance.
Vacation and sick time.
Up to 12 paid holidays.
Paid parental and family leave.
Family-building benefits.
Back-up care.
Enhanced family support.
Tuition assistance.
College coaching.
Short- and long-term disability coverage.
Voluntary AD&D coverage.
Voluntary accident coverage.
Voluntary life insurance.
Mobile service and home internet discounts for eligible employees.
Hourly training pay of $5.00 per hour during the first 90 days.
Annualized incentive target of $18,000 after promotion to Mobile Expert; actual incentives vary based on performance and full-time status.
Guaranteed earnings of $20 per hour inclusive of base pay and incentives.