P-Mobile Associate, Store-in-Store, Retail Sales

T-Mobile • Caguas, PR

5d

About The Position

Mobile Associates, Store-in-Store are part of T-Mobile’s Retail Team and represent the brand within National Sales partner locations. They engage customers in a high-traffic retail environment, build relationships, identify customer needs, and educate, demonstrate, and recommend T-Mobile products and services. They are expected to meet sales targets and quality-of-sale metrics while providing exceptional customer experiences.

The role includes using digital tools during customer interactions and onboarding, helping customers learn to self-serve through the T-Mobile app, and partnering with home store locations to support complete customer onboarding. Associates complete training on the in-store experience, products, processes, systems, and reference resources, and participate in skills practice, knowledge sharing, and store operations. After completing the initial on-the-job training within the first 90 days, associates promote to the Mobile Expert role and become eligible for an annualized incentive target.

Requirements

• High school diploma or GED.
• At least 18 years of age.
• Legally authorized to work in the United States.
• Communication skills.
• Customer engagement skills.
• Customer service skills.
• Product knowledge.
• Relationship-building skills.
• Sales skills and sales techniques.

Nice To Haves

• Six months of customer service and/or sales experience; retail experience preferred.

Responsibilities

• Proactively engage a broad range of customers in a high-traffic retail environment, using digital tools and effective communication to explain T-Mobile solutions.
• Identify customer needs and use solution-based selling to demonstrate and recommend T-Mobile products and services.
• Help customers understand how to self-serve and use the T-Mobile app for their wireless needs.
• Complete training on the T-Mobile in-store experience, products, processes, systems, and reference resources, and continuously develop skills.
• Partner with home store locations to fully onboard customers.
• Participate in skills practice, knowledge sharing, store operations, and opening and closing procedures.
• Build rapport, trust, and loyalty by providing friendly, exceptional customer service and exceeding customer expectations.
• Proactively reach out to potential customers, follow up with customers, capture referrals, manage Be Back processes, and build new and existing customer relationships.
• Build relationships with nearby leaders and teams to support customers with account setup, device support, and account servicing.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• Puerto Rico Tax-Deferred Savings Plan.
• Free, year-round money coaches.
• Medical, dental, and vision insurance.
• Vacation and sick time.
• Up to 12 paid holidays.
• Paid parental and family leave.
• Family building benefits.
• Back-up care and enhanced family support.
• Tuition assistance and college coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D, accident, and life insurance coverage.
• Mobile service and home internet discounts for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED